Social Worker - Keserwan

POSITION OBJECTIVE:

The Social worker works with people to support them through difficult times and ensure that vulnerable people, including children and adults are safeguarded from harm. Their role is to provide support to enable service users to help themselves. They maintain professional relationships with service users, acting as guides and advocates

DUTIES:

• Provide listening and counseling services to migrant workers (men and women), fill the social file and integrate all related information on the system
• Respond to emergency cases and run the 24 hour helpline for migrant domestic worker victims of violence
• Liaise with lawyers for legal consultations, and refer beneficiaries to relevant service providers when needed
• Work closely with Embassies, agencies, the retention center staff and employer to resolve the Migrants' problems
• Ensure proper follow up on all actions to be considered for individual cases till achieving desired results
• Work occasionally on weekends to attend migrant community events or to organize activities for migrant domestic workers
• Report to the Head of Migrants Program the critical cases for final approval on the actions to be taken
• Prepare progress monthly reports on cases of beneficiaries and on activities implemented
• Update weekly the beneficiaries list
• Accompany migrants to investigations in police stations and hearings in courts
• Work occasionally on weekends or after the working hours for very urgent cases (investigations, medical issues…) in coordination with the head of migrants’ program
• Participate in training and conferences
• Visit the shelters regularly : one visit per week per shelter

SKILLS:

Business Skills

• Active Listening: giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Experience working with migrants/refugees and other groups
• Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
• Strong communication and interpersonal skills
• Strong organizational skills and ability to multi-task
• Commitment to human rights and gender equality
• Exhibit pro‐active attitude
• Ability to relate and connect with people of different cultural, ethnic, and social-economic backgrounds and a passion for helping others
• Ability to work under stress
• Work independently with little supervision, and also as a cohesive member of a diverse team
• Proficient in English, French and Arabic both written and oral

Computer Skills

• Microsoft office – all applications
• Software applications required for daily operations

EXPERIENCE & KNOWLEDGE:

• 2 to 3 years of relevant experience
• Experience working with migrants and other groups
• Experience in working with vulnerable groups is a plus