MEAL Officer

Work Location:

Based in Tripoli

Supervisor:

MEAL Manager

Job Summary:

The MEAL Officer will support ensuring quality and accountability standards are integrated into CARE International’s programming. The MEAL Officer will have a key role in promoting use of the MEAL systems to ensure that our program staff and strategies are: Facilitating the gathering of evidence-based knowledge on the positive and negative impact that the program is having over the communities we work with. Receiving regular, timely and context-specific, meaningful feedback from our staff, partners, program participants (who are or are not targeted by the interventions), and that feedback effectively informs and signals areas where the strategic attention is required. Implementation of the integrated MEAL framework for CARE International in Lebanon, focusing on building the capacity of relevant program staff, as well as promoting and fostering a culture of shared learning and accountability, and promoting innovation within the country program. This includes supporting in the development and integration of accountability, learning and program quality standards in program assessments, design, monitoring, review and evaluation (ADM&E), as well as consistent documentation of learning and progress in this area.

Working Conditions:

This position will be located primarily in an office environment in Tripoli, with normal travel to Beirut. Also, frequent visits to the field will be required. Working areas include but are not limited to: South, Mount Lebanon, Beirut and North Lebanon

Other contract elements:

Benefits: Social security/Health Insurance & Transport allowance.

The direct supervisor reserves the right to adapt this job description at any time during employment according to needs.

Any extension of this contract is dependent on performance review.

Education

Bachelor’s in business management, statistics, social sciences or equivalent

Minimum Education Level:

Bachelor’s Degree

Proven Experience:

• Minimum 3-5 years experience ideally in NGO
• Good understanding of humanitarian principles and humanitarian processes
• Demonstrated writing skills and ability to do research/collect data
• Demonstrated communication skills and ability to liaise with affected communities
• Demonstrated awareness and sensitivity to gender and diversity; experience and ability to live and work in diverse cultural contexts in a culturally appropriate manner; and capacity to make accurate self-assessment particularly in high stress and high security contexts.

IT / Software / Technical Skills:

• Knowledge and facility with standard office computer systems and software, ability to use Microsoft Word and Excel, Power Point, Internet and e-mail skills required with proven working experience using ODK Software management required

Language Skills:

Language                Speaking                                Reading                  Writing

Arabic                     Fluent/Mother tongue             Desirable                   Desirable

English                   Fluent                                     Professional           Professional

French                    Optional                                 Optional                    Optional

Competencies  

• Able to work under pressure and manage variable workload
• Adapt to changing environment
• Demonstrate fairness and impartiality
• Verbal and written communication
• Team player
• Ability to solve problem/work independently
• Ability to strictly adhere to task deadlines

Detailed Responsibilities & Tasks

Responsibility #1: Monitoring & Evaluation of Projects

• Support the development of M&E plans, indicator matrices, and clear data collection plan in discussion with the technical team and lead on all field data collection exercises
• Work with project teams to develop an M&E Plan that outlines the different steps that are required, setting out who will deliver what and by when.
• Planning and implementation of baseline surveys, monitoring and evaluation exercises and impact assessments when needed; (Formulate assessments and M&E tools; Organizing and conducting baseline, PDMs, and producing analytical qualitative and quantitative reports)
• Organize field activities, and support in recruiting, training and managing  partners’ staff and volunteers
• Support data analysis, together with the project team and MEAL staff, and share them in the required format. Seek solutions for more complex data management requirements by working with IT colleagues
• Support systems to manage information generated by MEAL activities, such as complaints databases
• Explore and implement M&E tool rationalization through continuous review and consultation with field staff
• Strengthen the capacity of projects and programs staff to implement the M&E plans, including data collection, analysis, reporting and conducting regular quality monitoring.
• Conduct simple data analysis and present and disseminate information to inform program management
• Assist in reviewing data bases and data tracking tools of diverse projects in order to maintain data quality for collating reliable and consistent data which meets minimum reporting requirements of donors and CIL.

Responsibility #2: Accountability

• Assist the project team in strengthening the accountability mechanisms at project level
• Develop tools and database to collect, track, and follow up on beneficiary feedback regarding a project
• Set up simple systems to manage information generated by MEAL activities, such as complaints databases.
• Managing complaint and feedback mechanism for the project
• Ensure CIL accountability mechanism and materials are disseminated throughout operation area
• Ensure Core Humanitarian Standards are mainstreamed through program design and implementation via trainings

Responsibility #3: Capacity Building

• Provide support to implementing partners with best practices and the program M&E framework
• Provide support needed for the hotline attendants in following up on complaints and hand out talking points for each situation occurring
• Support field workers and partners on accountability and humanitarian principles, and MEAL concepts/tools

Responsibility #4: Review, Reflection and Learning

• Assist the project team and partners in documenting lessons learnt and reports
• Conduct reviews, learning events at project locations
• Promote learning culture throughout CIL Sectors, particularly on issues of program quality. Regularly encourage Project leads to produce and report on best practices and lessons learnt
• Delivering any other responsibility assigned by the line manager
• Ensure proper performance, learning and development and retention of the MEAL activities

Additional communications and information management duties as required / other tasks as assigned by supervisor