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General objective of the job


The case worker is responsible for the overall case management of a child in line with international standards of case management and acts according to the guiding principles of Child Protection case management including: child centred approach, respect of confidentiality, prioritize according to safety concerns, ‘do not harm’,  ensure a non-discriminatory approach, act according to the best interest of the child, ensure accountability, respect professional boundaries and avoid conflict of interest; ensures child participation.

S/he ensures that protection principles are understood, maintained and enforced.

S/he organizes and carries out work to address an individual (and their family’s) needs in an appropriate, systematic and timely matter through direct support and / or referrals.


Position in the organisation


The case worker is part of the Program Development Department and reports to the Program Development Advisor/ Case Management Coordinator.

S/he does not manage staff.

S/he collaborates closely with other case workers, social workers, NGO’s, INGO’s and by specific assessment of forbidden areas for identification and referral of cases.



Result areas


Case Management


Conducts initial assessments for child protection cases;

Assesses and prioritizes cases according to risk level;

Based on the needs identified through the assessment, develops a case management plan, through child participation and according to the best interest of the child;

Identifies individual children in need of case management through regular presence in the community;

Accepts children referred to WCH by other agencies and community partners;

Adapt/develop vulnerability criteria fitting the local context;

Identifies, refers and follows up on all services and ensures action points are carried out within the agreed timeframe;

Regularly reviews and when needed, adjusts action plan to ensure progress;

Manages cases in line with the national practical guidelines and Standard Operational Procedures (SOPs);

Documents cases using case notes and regularly updates the database to ensure comprehensive record of each case;

Ensures data collection and storage is done in a confidential manner;

Monitors, guides, advises and supports children and caregivers throughout the process;

Ensures that children receive multidisciplinary and holistic support;

Participates in relevant case workers meetings, including case management coordination hubs and peer to peer sessions;

Provides mapping of the available services and organizations operating in the area;

Ensures coordination and synergy with the main service providers in the area of intervention for prompt referral, follow up and information sharing;

Provides weekly updates on cases to the Program Development Advisor/Case Management Coordinator;



Result: A case management plan for each child is developed, implemented, monitored and adjusted in such a way that the cases are managed until closure within a set timeframe and work-plan.


Child protection activities


Develops and maintains effective working relationship with relevant stakeholders including INGOs and local agencies, community leaders and service providers in areas of implementation;

Coach and train local NGOs on child protection, child safety, identification and referral pathway ;

Supports the development of child protection material through coordination with social workers, including WCH PSS and Education team;

Coordinates with social workers for internal identified cases and supports in external referral;

Ensures child protection concerns identified from staff members/field are raised and addressed;

Participates when needed in the child protection working group;

Shares relevant information regarding child protection needs/gaps to inform child protection programming;

Reports any violation of the Child Safeguarding policy to the Child Safeguarding Focal Point;

Any other duties relating to the nature of the job as directed by the Program Development Advisor/Child Protection;



 Coordination and representation 


Coordinate with other team members, mainly CP ,PSS and Education teams, to ensure that child protection case management connects and is mainstreamed in other WCH areas of work;

Aligns the WCH country programme with national and inter-agency CM programmes, methods, tools, etc.

Represents WCH externally, in relevant platforms/networks/working groups focused on CP themes;

Contribute to the development/revision of child protection case management materials developed in working groups/platforms/networks internally and externally;

Supports the identification and packaging of CP advocacy issues and trends ;




Knowledge and Experience


Accredited social work degree or other social science degree;

Minimum 2 years of experience in case management in Lebanon within emergency response;

Good understanding of the local context and social welfare and legal system for child protection services in Lebanon;

Previous experience working with children/refuges/vulnerable populations;

Proven experience engaging with different target groups from all backgrounds (children, families, local and international organization, government, etc.);


Skills and Competencies


Ability to maintain confidentiality, respect, non-discrimination and safety of children at all times;

Ability to provide technical support, trainings and supervision of CP case workers;

Excellent interpersonal and problem-solving skills, creativity and flexibility;

Flexibility in working overtime when needed;

Computer literacy (Microsoft Word and Excel);

Strong communication skills;

Fluency in Arabic;

Strong English skills;

Cultural sensitivity;


“Commitment to the vision and goals of War Child Holland in Lebanon, including adherence to the Child Safety Policy, is essential”

Last modified: 
05 Aug, 2019
Intervention Sector(s):
Application Deadline:
Wednesday, 14 August 2019
Contract Type:
Full Time
Period of Employment:
Salary Range:
1200 to 1500 (USD)
Education Degree:
Bachelor Degree
Education Degree Details:
Experience Requirements:
2 to 3 years
Arabic Language:
English Language:
French Language:
  • Lebanon
  • North Lebanon