UNV Communication Associate
1.Go to https://vmam.unv.org/
2.If not yet registered in the UNV Talent Pool, please register your profile following below steps:
a. Click on “Candidate Signup”, enter your basic personal information and click “Sign Up”.
b. You will receive a notification e-mail to your registered e-mail
c. Click on the link in the e-mail to validate the e-mail address
d. Complete all the required sections under “My Profile” (Personal Information, Addresses, Qualifications, Experiences, References). Under Personal Information section, please make sure to tick the box “I am interested in serving as a volunteer” and select “National only” or “Both national and international”. Do not select “International only”.
e. If you have more than one nationality, make sure to add Lebanon as your current nationality otherwise your application will not be considered for national UNV assignments
f. Click “Submit my profile”
g. Go to “My Page” -> Click on “Special Calls” -> search for “Communication Associate (LBNR000316 - ) click Apply then press "Submit my Application”.
3.If already registered in the UNV Talent Pool:
a. Update your profile under “My Profile” (Personal Information, Addresses, Qualifications, Experiences, References). Under Personal Information section, please make sure to tick the box “I am interested in serving as a volunteer” and select “National only” or “Both national and international”. Do not select “International only”.
b. Go to “My Page” -> Click on “Special Calls” -> search for “Communication Associate (LBNR000316 - )”, click Apply then press "Submit my Application”.
Only short-listed candidates will be contacted.
Under the supervision of Communication Officer (Digital Media), the National UN Youth Volunteer Communication Associate – Community Management and Social Media Listening will:
• Monitor daily and in a timely manner all comments and messages received on UNICEF Lebanon social media platforms, including FB, Instagram, twitter and YouTube;
• Flag any reputation risk identified among the messages received on timelines or private messages and that needs to be addressed;
• Respond effectively to all questions received, as well as to the negative comments, according to UNICEF’s FAQs guidance;
• Support with drafting engaging and insightful responses that strengthen the brand positioning and advocates for the rights of the child;
• Support with creating effective strategies to deal with online criticism and minimize the reputational damage/risk;
• Gather and archive all the formulated responses for the different type of questions/comments received on UNICEF Lebanon main social media platforms;
• Provide daily insights on the messages and feedback received on UNICEF social media channels;
• Monitor daily the social media scenery and run the social media listening tool to identify the online conversations in accordance to children’s and UNICEF priorities;
• Develop weekly social media listening reports and highlight the online conversations in relation to UNICEF Lebanon key priorities and share insights;
• Produce weekly, monthly and quarterly reports on moderation statistics, issues, outcomes and effectiveness of moderation, including relevant number of comments received, sentiment and response rate;
• Track comments from influential people e.g. celebrities and journalists and assess their impact on advocating for child rights issues;
• Maintain the Moderation Guidelines and ensure they are up to date and uphold a high standard of accuracy and quality;
• Any other related tasks as may be required or assigned by the supervisor;
NOTE:
Daleel Madani, the civil society network, serves as a platform for organisations to post their professional opportunities, but is not involved in the recruitment process. The hiring organisation is solely responsible for the job and candidate selection.
- Lebanon