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ROLE PURPOSE: The Case Management Officer will support the implementation and monitoring of case management work under different grants. He/ She will be responsible of managing a team of case workers, ensuring proper coordination with the other case management implementing agencies and delivering timely qualitative reports.



Reports to:  Child Protection Coordinator



Establishment and management of the Case Management Programme

  • In collaboration with the Child Protection Coordinator and other CP staff, ensure proper coordination between the PSS activities implemented and the case management work.
  • Organize and implement trainings on referral and case management when needed.
  • Supervise and coach case workers on the identification, assessment, documentation, referral (to relevant services) and follow-up of at-risk children and families (Case Management)
  • Conduct alone and / or support the case workers in family visits if necessary
  • Ensure that case workers respect confidentiality and follow ethical guidelines
  • Document and report the cases closed.
  • Ensure that files, registers and computer databases are stored confidentially and are used in an appropriate and correct manner.
  • Schedule and supervise case management meetings at least every two weeks. Share minutes of case management meetings with CM team and senior CP management.
  • Conduct weekly supervision meetings with all caseworkers, providing technical advice on cases and psychosocial support to caseworkers. Facilitate peer-to-peer support groups where appropriate.
  • Identify staffing and capacity building needs.
  • Review staff caseloads to ensure they are manageable and share challenges with senior management.


Overall Management and Coordination

  • Submit reports concerning implemented outreach activities and overview on the case management.
  • Participate in weekly coordination meetings at UNHCR level.
  • Ensure constant and transparent communication and collaboration with relevant community structures and community leaders
  • Document best case practices and case studies
  • Share information on field-level successes and challenges with the Child Protection Coordinator
  • Review and analyze trends in the caseload to inform programming.



  • Degree in social work or related social studies
  • Extensive work experience of working directly in case management and social work.
  • Experience of having worked in NGOs or in an emergency context
  • Excellent communication skills
  • Experience in project management and supervision of staff (Desirable)
  • Ability to write weekly and monthly reports
  • Fluency in written and spoken Arabic and English
  • Commitment  to  and  understanding  of  Save  the  Children’s  aims,  values  and principles  including rights-based approaches
Last modified: 
06 Dec, 2018
Intervention Sector(s):
Children & Youth
Application Deadline:
Wednesday, 19 December 2018
Contract Type:
Full Time
Period of Employment
until March 31st, 2019
Job Location
Working Area
Salary Range:
1500 to 2000 (USD)
Education Degree:
Bachelor Degree
Education Degree Details:
Degree in social work or related social studies
Experience Requirements:
2 to 3 years
Arabic Language:
Very Good
English Language:
Very Good
French Language: