Program Officer
Requires a Cover Letter?:
no
Application Submissions Guideline:
To be considered for this position, please submit a cover letter, resume, salary history, 3 professional supervisory references (whom we may contact after a second interview) with the date of availability to [email protected]. Incomplete applications will not be considered. The email subject line MUST include the following: “Program Officer”.
Contact Person Name:
Randa Al Ahmad
Contact Person Position:
HR Coordinator
Contact Person Email:
Description:
- In coordination with Program Manager, compile program related activity information to design and establish a sustainable Complaints Mechanism (CM) for follow-up on cash related objectives with beneficiaries and ensure all beneficiaries can make confidential complaints and be confident in response processes
- Assist M&E officer in the development of the Complaints feedback Mechanism (Monitoring mechanisms) providing feedback and qualitative inputs
- Assist in set-up in any related monitoring tools in relation to the CM
- Provide recommendations on mechanisms in relation to complaints enhancing program development
- Ensure proper establishment of RI Hotline in coordination with service providers and UNHCR (Active referrals,service mapping, and CH services)
- Lead and assist on training personnel involved in relation to the Hotline mechanism
- Adapt and improve the (CM) based on monitoring of its effectiveness
- Discuss with M&E Officer CM Monitoring tools to measure effectiveness
- Ensure hotline is always available and accessible to beneficiaries
- Ensure all beneficiaries are aware of the key elements in relation to the (CM) through intense training and follow-up
- Provide support and ensure proper clear messages and guidelines are provided to beneficiaries when in direct contact with them
- Ensure respect of confidentiality and sensitivity of data sharing in regards to any Cash related information for the beneficiaries
- Remembering confidentiality, with the Programme Manager, analyse patterns and trends in complaints to help improve its programming
- In coordination with Program Manager, coordinate closely with Finance Department and Area Coordinators on proceedings and status of complaints to facilitate internal mechanisms
- Update accordingly Finance Department and Area Coordinators on newly arising complaints as well as status of complaints
- Develop mechanisms in coordination with Finance department and Area coordinators to facilitate information sharing
- Regularly assess effectiveness of all information sharing efforts (including coordination with Internal Staff and Beneficiary assistance)
- Ensure constant follow – up on status of complaints (including internal follow up with Finance and Area Coordinators (field personnel) and Beneficiaries)
- Monitor complaints received and response (follow up) processes through developing and maintaining a logging or tracking mechanism
- Organize and facilitate regular (monthly/weekly) coordination reports with the involved personnel and the partner bank to facilitate implementation
- Maintain records of all complaints
- Using participatory methods, engage individuals in active participation with all phases of program planning, development, and implementation as appropriate.
- Working with other relevant RI staff on improvement of Program
- Ensure direct solving of complaints when deemed necessary
- Ensure adherence to and coordination with beneficiaries and internal staff
- Ensure adherence to and coordination with Area coordinators in designing training methodology for CM.
- In coordination with RI's Program Manager, compile CM activity information, its effectiveness on program, and evaluating progress toward achievement of program outcomes.
- Provide weekly detailed report on Status of complaints
- Provide monthly reports that capture relevant information and that support the analysis and evaluation of program progress in relation to the CM.
- Other duties as required.
NOTE:
Daleel Madani, the civil society network, serves as a platform for organisations to post their professional opportunities, but is not involved in the recruitment process. The hiring organisation is solely responsible for the job and candidate selection.
Last modified:
26 Dec, 2018
Intervention Sector(s):
Relief Services
Application Deadline:
Thursday, 31 January 2019
Contract Type:
Full Time
Period of Employment:
N/A
Salary
N/A
Salary Range:
1500 to 2000 (USD)
Education Degree:
Bachelor Degree
Education Degree Details:
Experience Requirements:
2 to 3 years
Arabic Language:
Excellent
English Language:
Excellent
French Language:
None
Country/City:
- Lebanon
- Beqaa