Health Monitoring, Evaluation, Accountability and Learning Officer

M&E specific tasks

• Plan and follow up on the timeline of all MEAL activities; collect and systemize information and data regarding the progress of the indicators of each activity of the project; the job applicant should ensure that all field-data is collected in a timely and efficient manner while emphasizing accuracy and quality; 
• In alignment with the direct supervisor’s request and in alignment with the instructions and SOPs, the job holder should accurately analyze and compile the data and information to measure the progress and impact of the projects’ activities in relation to the indicators;
• Conduct qualitative data collection through frequent visits to the supported health care facilities by RI and have focused and well-structured discussions with the beneficiaries, following up on beneficiaries complaints by coordinating with the Public Health Officer.
• In coordination with the Program Manager, the job holder is requested to implement a well-structured Feedback and Complaints’ Mechanism (FCM) for reporting which should be understandable, friendly to use and clear to follow-up on. The job holder is expected to have a proper documentation mechanism regarding the FCM and provide the needed updates in a well-organized manner upon request. This includes but is not limited to:

• Responding to all the calls received through RI’s hotline;
• Maintaining records of all complaints, monitoring the complaints received and documenting the response processes through developing and maintaining a logging or tracking system;
• Providing needed reports on the status of all complaints received; the information will be used to support the analysis and evaluation of program progress in relation to the FCM. As such, the reports provided by the job holder should be accurate, organized, updated, and comprehensive;
• The job holder should have a constant follow up on the status of the complaints with the beneficiaries and needed internal parties; and ensure that proper coordination is done with the Program Manager first in order to identify the steps to be taken accordingly;

• Support the Program Manager in developing a list of indicators in a user friendly database to enable the fulfillment of reporting obligations to donors in an effective and efficient manner;
• Provide adequate assistance in the design, creation and implementation of different MEAL tools which includes but not limited to: needs assessment, baselines, on-site monitoring, surveys…etc. This is done in close coordination with the direct supervisor and in alignment with the needs and requirements of the program and the indicators;
• The job holder should follow up with the team conducting the surveys on the field and support them; the job holder is also requested to be conducting the surveys as well;
• Ensure that project level means of verification are available and organized; this will be done under the direct supervision of the Program Manager;
• Facilitate meetings with program staff to reflect on findings and agree on an action plans;
• Evaluate the project implementation by developing and conducting an endline evaluation survey;
• Monthly and timely reporting on Activity Info Platform

Documentation

• Report immediately any achievements, difficulties or obstacles faced on the field to the direct supervisor. This could be done either written or verbally depending on the type of the incident to be reported. However, this should be done in a timely manner in order to identify the needed actions in an effective and efficient manner; 
• Ensure that all data is collected into Activity Info on a monthly basis;
• Ensure effective and efficient documentation of all collected data quantitatively and qualitatively meeting all programmatic indicators; ensure that all field-data is collected in a timely and efficient manner and is stored efficiently in soft and hard copies to be provided upon request; support the project teams in compiling data for all components of the project;
• Assist the Program Manager in the MEAL reports in which collected data must be clearly presented and analyzed and other required reports in a timely manner;

• The job holder should continuously demonstrate a high level of professionalism while working or coordinating with beneficiaries, internal or external parties; any incident or work-related conflict should be immediately reported to the Program Manager. The Job holder should avoid going into any work-related communication which might jeopardize the relationship or the reputation of RI;
• In alignment with the policies and procedures, coordinate closely with the Program team and field staff regarding the organization and conducting of field visits;
• Represent RI through attending the necessary meetings and workshops;
• Coordinate closely with UNHCR Health Information Management Officer.

The Job holder reports directly to the Program Manager. Under the supervision of the PM, the job holder will have a dotted-line work coordination with all the program team and the PHCCs staff, and Information Management (IM) focal point at UNHCR in order to ensure that tasks are being implemented in alignment with the needed work plans and deliverables.

Under the direct supervision of the direct manager, the Job holder should take decisions related to the accountabilities and tasks outlined above while coordinating directly with the Program Manager. Any decision beyond her/his realm or responsibility should be discussed with the Program Manager.

The job holder will be based at Beirut office. However, frequent (and sometimes daily) field visits will be organized to RI’s supported Hospitals in the North, BML and Bekaa, and to RI’s supported PHCC in Arsal, Bekaa to monitor the activities in the field and prevent any fraud which is an integral part of the job description.