QUALITY ASSURANCE ADVISOR

Première Urgence - Aide Médicale Internationale (PU-AMI) is a non-profit, non-political and non religious humanitarian NGO. Its objective is to bring about a global response to the basic needs of populations suffering from acute humanitarian crisis and to allow them to recover their autonomy and dignity. In close respect to humanitarian principles, PU-AMI promotes humanitarian access and dialogue with all components of the civil society in Lebanon, and delivers assistance based on the needs, regardless of religion, politics, and ethnic matters.  

Today, PU-AMI is intervening in 21 countries in Africa, the Near East, Caucasus, Asia and the Caribbean to cover the needs of populations affected by conflict, natural disasters or economic crises.

PU-AMI in Lebanon has been implementing emergency and recovery projects in Water, Sanitation and Hygiene, in Shelter Rehabilitation, Health and in Livelihood Recovery sectors.

SUPERVISION

Under the direct supervision of Base program coordinatorunder the technical supervision Project health managerunder the overall supervision

Field Coordinator

in supervision of

PHCC KEY STAFF

OVERALL MISSION

1. GENERAL OBJECTIVE

The Quality Assurance Advisor is a key member that monitors the package of different services delivered at the Primary Health Care Centers are performed under established MoPH elements of quality standards. The post holder is responsible to monitor key aspects of health center environment including staff through selected quality performance standards indicators.  S/he oversee quality standards and compliance/adherence of staff functions and ensure programs and services are implemented at the highest standards and patients receive the highest level of care. Responsible for continue follow up, execution of updated policies and procedures from MoPH.

1. RESPONSABILITIES AND TASKS

Role and Responsibilities                   

Primarily responsible for quality assurance of the health services provided by the PHCC supported by PU-AMI, the Quality Assurance Advisor will be in charge of developing and following-up on a quality assurance monitoring and evaluation annual plan; implementing monthly quality improvement checklist; providing feedback on data analysis and findings. S/he will serve as an expert advisor for national standards (accessibility, appropriateness, continuity of care, effectiveness, efficiency, safety, continuous improvement of performance) as they pertain to quality improvements and accreditation.

Towards Provision of Best Health Care through  monitoring quality and achievement positive outcomes

• S/he is responsible to lead and coordinate with other key staff and PHCC Director the assessment for the primary health care base to be use as a baseline and start point for improvements.
• S/he understands the policies and procedures across Primary Health Care services in Lebanon and makes sure they are in place and  implemented –advising directly the direct supervisor on current status
• S/he assess the practical implementation of different programmes at health centers by using quality assurance indicators based on policies and procedures from MoPH.
•  S/he works in coordination with the MEAL Department and partners to follow up on the accountability plan towards beneficiaries, through the periodical review of the Patient Satisfaction survey outcomes and beneficiaries’ complaining and feedback, to ensure are properly redirected and addressed at PHCC level
• S/he is responsible to monitor key staff monthly performance (nurses, data clerk, and pharmacist, laboratory technician, other).
• S/he makes sure the PHCC environment/premises including waste management and infection prevention control, triage standards are measured across PHCC and performance is accomplished regarding selected indicators based on preliminary assessment and discussion with the PHCC Director. 
• S/he uses the quality improvement master plan to rate the overall performance and submit results to direct supervision of key staff for provision of monthly staff incentives.
• S/he makes sure that the action plan is followed and all tasks are conducted within the time frame.
• S/he reports immediately any difficulty or delay faced in the implementation of activities.

Towards coordination and collaboration with different PHCC and PU-AMI staff for achieving efficiency.

• S/he coordinates with MEAL manager, Medical Advisor, Health Coordinator regarding follow up of quality improvement master plan.
• S/he conducts periodical lessons learnt sessions, to address challenges, capitalize good practices and highlight success stories taking into account  the expectations of the community and the primary health care workers.
• S/he collaborates with the Medical Advisor regarding archiving system and overall organization of medical records composition
• S/he will be providing monthly reports to direct supervisor against progress in the field, noting/identifying potential areas needing improvement, by summarizing points of strengths and weaknesses and supporting with relevant recommendations.
• S/he will participate in meetings when requested (PHCC and Base) by direct supervisor and provide feedback following each visit.

Other tasks include:

• Participate in the evaluation of the humanitarian situation in the region and contribute to strategy discussions.
• Participate in the identification of potential partner health structures.
• Participate in weekly, monthly coordination meetings in the base located

The tasks and responsibilities defined in this job description are non-exhaustive and can evolve depending on the project’s needs.

1. PRIORITIES OF THE DEPARTMENT

• Understand the current situation of the PHCC supported by PU-AMI based on the findings from the quality assurance assessment done
• Execute an improvement plan done in coordination with phcc director and relevant staff
• Monitor selected indicators from the master improvement plan and score key staff on a monthly basis for incentives provision

QUALIFICATIONS

•    Language Skills: Fluent in English and Arabic, (speaking/reading/writing).
• Education Degree: Medical science background (senior nurse) with training in health systems/quality assurance / public health (a master degree is a plus); at least two years of experience in the health system
• Work experience: Proven experience in NGOs. Knowledge of Lebanon Health System in particular Primary Health Care.
• Computer Skills: Excellent knowledge of the MS office software including Word, Excel, Outlook
• Other requirements

• Valid driving license
• Management and pedagogical skills
• Good knowledge of  Akkar, South  Lebanon governorate, willing to travel locally
• Literacy in reporting

• Interest: Work in relief, interest for social issues 
• Transversal skills

• Excellent communication, conflict solving and diplomacy skills to manage relationship in  potentially tense situations
• Strong motivation to help people in need
• Ability to make decisions and to exercise authority when required
• Understanding of the political situation in the area
• Ability to analyze and suggest improvements of the activities
• Ability to adapt or change priorities according to the changing situation within a mission or the organization itself
• Well organized and hard worker
• Able to manage stress and pressure
• Able to check information, logical
• Neutral