IT Officer

1. Role and Responsibilities:

- Data management and security:

• Participates in the design, selection and implementation of technical solutions for data storage, sharing and security at mission level, in coordination with field and HQ teams

• Installs, configures and manages the NAS, verifies that the system is functioning properly

• Supervises the data backup and data security procedures at mission level and ensures required technical means (hardware, antivirus, networks) are available and operational

• For the coordination office:

•  Is responsible for the implementation of the data backup procedure, through regular reminders and verifications with all departments

• Ensures all computers use an updated antivirus as per PU-AMI standards

• Once the mission migration to office 365 is completed, supports users in getting started with office 365 tools.

• Checks that each user has a correct configuration of OneDrive for their local data backup.

• Configures correctly the routers to secure each base environment

• Reports any issue or breach of data security procedures.

- IT management procedures:

• Drafts procedures  and defines standards for IT management at mission level (data backup and security, configuration standards, users guidelines and rules…) in coordination with LogCo and HQ technical referent

• Supports the implementation of procedures and standards at mission level, through trainings, guidelines sharing and regular visits to field offices

• Monitors the implementation and compliance to IT management procedures at mission level and reports any issue

- IT park and maintenance:

• Receives requests and provides technical support to field teams for maintenance of IT equipment, either through internal or external solutions

• Followsup on the condition and capacity of the IT park at mission level, consolidates needs for maintenance, replacement and procurement, and reports them to the Logistics Coordinator

• Provides support for purchases of IT equipment (needs definition, specifications, evaluation of offers)

• For coordination office, is responsible for the maintenance of all IT equipment

• Windows server and access management

  - Emails management:

• Is the focal point at mission level for all issues related to email addresses management: receives requests, coordinates with HQ, and followsup for all addition or configuration of email addresses

• Followsup all email addresses setup and access information at mission level, and ensures confidentiality of this information as per PU-AMI standards.

- Internet provision

• For coordination office, is the focal point for the configuration of the internet provision setup, receives any requests or complaints and liaises with the supplier to solve them
• Monitors the reliability and efficiency of internet provision services and equipment for all PUAMI offices and GHs in Lebanon
• Provides technical feedback on alternative internet provision options available, and supports the selection process

2. PRIORITIES OF THE DEPARTMENT

• Draft procedures and standards for IT management at mission level and ensure implementation and followup
• Migration to Office 365 configuration for all mission, in coordination with HQ
• Identify maintenance needs and solutions at mission level

3. Mandatory requirements

• Language skills: Fluent in Arabic and English (spoken, read, written)
• Education degree: University degree in  computer science.
• Work experience: minimum 2 years’ experience in IT and system support
• Knowledge and skills: Good knowledge  of Microsoft Windows Server (AD, DNS, TCP/IP, GPO), router and firewall configuration, Microsoft Office, Office 365 knowledge.
• Computer Languages:  VBA, VBScript
• Other: Valid driving license (minimum 1 year)

4. assets:

Interests:

• Work in relief

Transversals skills:

• Honest and trustworthy

• Reliable, rigorous and well organized
• Able and willing to learn to extend his/her scope of work
• Able to manage priorities, take initiatives and work without constant supervision
• Motivated and dedicated to his/her job