Information Field Assistant - ICLA CDR (2 positions)

All NRC employees are expected to work in accordance with the organisation’s core values: dedication, innovation, inclusivity and accountability. These attitudes and believes shall guide our actions and relationships.

1. Role and responsibilities

The Collaborative Dispute Resolution (CDR) Information Field Assistant will assist in the day-to-day provision of quality information and counselling services on civil documentation, legal stay and housing, land and property rights, with a special focus on the use of collaborative dispute resolution techniques.

Generic responsibilities

• Adhere to NRC policies, tools, handbooks and guidelines
• Assist with the implementation of legal services and  collaborative dispute resolution activities according to the established plan of action
• Conduct field visits according to agreed procedures and work plans
• Provide information and counselling to beneficiaries on access to basic services and legal issues (especially housing, land and property rights), in accordance with ICLA scripts and advisories
• Apply collaborative dispute resolution techniques at field level and conduct proper follow up
• Work cooperatively with the beneficiaries and other relevant stakeholders.
• Ensure that NRC’s related activities are implemented within NRC’s Protection mainstreaming guidelines and report any breaches/concerns to the line manager and/or focal point for proper action
• Ensure that all protection related detected cases are referred to the concerned referral focal point and to the Protection Coordinator

Specific Responsibilities

• Assist in ICLA collaborative dispute resolution cases, in accordance with ICLA guidelines and procedures
• Liaise with ICLA lawyers when provision of counselling and legal assistance is required, in coordination with the Legal Field Officers
• Provide inputs to the CDR Information Field Officer on information, legal and protection needs of target communities that are identified during the course of information and counselling activities;
• Liaise on a working-level with other humanitarian actors in order to coordinate activities and exchange information, including attending meetings in close liaison with the CDR Information Field Officer and CDR Team Leader.
• Assist in maintaining positive relationships with host and beneficiary communities through timely and clear sharing of information;
• Participate in team meetings,  information sharing and discussing ICLA response to challenges and identifying lessons learned
• Undertake routine administrative tasks, as requested by the CDR Information Field Officer and CDR team leader.
• Organize ICLA documents in a timely manner and in accordance with the ICLA filing structure, tools, confidentiality and protection principles
• Provide inputs to ICLA reports on activities, challenges and suggestions, as required by the CDR Information Field Officer and CDR Team Leader.
• Prepare and develop status reports as required by management
• Assist in following established referral pathways and procedures in the Bekaa

Critical Interfaces

• ICLA Field teams
• Legal Field Officers
• Protection Coordinator
• Support unit
• Relevant external stakeholders, host and refugee community, local authorities, humanitarian actors and local organizations

2. Competencies

1. Professional competencies

• Bachelor degree in Law, International Relations, Social Sciences or equivalent
• Minimum of 1 year of relevant work experience
• Experience working in similar positions  in the humanitarian / development sector
• Experience of working with IDPs / refugees
• Experience in providing information and counselling services
• Knowledge of collaborative dispute resolution and housing, land and property rights
• Experience in community sensitization
• Proficiency in Microsoft Office applications including Word, Excel, and PowerPoint
• Fluency in English and Arabic, both written and spoken.

2. Behavioral competencies

• Handling insecure environments
• Planning and delivering results
• Communicating with impact and respect
• Working with people