Facilitate MSF referrals to secondary hospitals: ensure that MSF patients are referred according to the criteria and that documentation is adequate.
Ensure patient registration, if needed and faciliate in nonregistraded and/or complicated cases.
Accompany the patients during the ambulance transfer, ensuring quality of care during the transfer of patients in line with MSF standards & protocols, including infection control & biomedical maintenance.
Ensure an efficient and detailed handover of the patient to the receiving staff.
Liaise with the Patients experiencing difficulties in accessing referral hospitals.
Receive and manage patient’s complaints, and process adequate corrective actions, informing supervisor early in the process.
Identify NGOs providing support services (financial or other) to the patients
Maintain quality of data collection for patients referred to secondary health care, including indications, treatments, outcomes, costs etc.
Ensure that the referral process is in total conformity with the agreement notes signed with the hospitals,
Ensure the respect of MSF referral policy within the partners’ hospitals.
Maintain good communication and relations with the referral hospitals & their representatives, and report any concerns or problems directly to supervisor.
Communicate with admission desks, to guarantee MSF needs, policy and procedures are known at all levels.
Daily checkup of the ambulance, to ensure all equipment, medications and materials are up to date and available. Report back to manager in case of any missing or expired items.
Essential nursing or paramedical diploma
Essential working experience of at least two years in nursing activities related jobs. Desirable working in health administration roles.
Essential, English; Arabic is also mandatory.
Commitment to MSF’s Principles
Results and Quality Orientation
Teamwork and Cooperation