Protection Officer – Protection Monitoring

INTERSOS is a non-profit humanitarian aid organisation that works to bring assistance to people in danger, victims of natural disasters and armed conflicts. Established in 1992 with support from the Italian Federation of Trade Unions, its actions are based on the values of solidarity, justice, human dignity, equal rights and opportunities for all people and respect for diversity and coexistence, paying particular attention to the most vulnerable and the unprotected.

INTERSOS identifies with the core values of CONCORD, the European Confederation of NGOs; it adheres to international codes of conduct for humanitarian organisations and the values and principles expressed within those codes. INTERSOS is recognised by the Italian Ministry for Foreign Affairs, the European Commission and the principal UN agencies; it is privileged to hold an advisory status with the United Nations Economic and Social Council (ECOSOC).
INTERSOS is an independent association which, through its own humanitarian operators, intervenes to effectively answer the needs of people in serious crises situations, mainly in the world's poorest regions, who are suffering, deprived of rights, dignity and essentials goods. It maintains a flexible operating structure. The head office in Italy coordinates, supports and monitors the planned activities in the countries of intervention carried out by decentralised offices.

Job Purpose:

Lead and coordinate the implementation of protection monitoring activities in designated areas. Develop trend analysis, information dissemination and referrals according to Donor standards in Protection work. Guarantee the correct and efficient implementation of the projects activities and the overall supervision of the project teams. Ensure qualitative and timely planning, implementation and monitoring/evaluation of INTERSOS protection monitoring activities in compliance with Sphere standards, Global protection cluster & UNHCR standards & tools for protection and protection mainstreaming.

Generic Duties:

Monitoring & Reporting:

1. Manage and supervise a team of 6 protection monitors reporting to the Protection Manager while data is processed at the Information Management Unit.
2. In charge of the implementation and the supervision of protection monitoring activities ensuring qualitative and timely planning, implementation and monitoring/evaluation of the component.
3. Ensure quality reporting on achievements through daily short briefings, monthly and weekly planning presented against weekly and monthly performance reports containing clear quantitative and qualitative information related to the activities
4. Contribute to the drafting of internal/external reports (weekly/monthly and quarterly) according to INTERSOS and donor requirements ensuring that reports are of a high quality and submitted on time.
5. Elaborate on trends and protection situation analysis to feed into monthly reports submitted to UNHCR.
6. Maintain regular and positive collaboration with the colleagues to harmonize approaches and methodologies of response, share challenges and best practices and ensure that protection is mainstreamed into the other sectors of intervention.

Area Coordination:

1. Ensure a permanent monitoring of projects’ teams’ activities.
2. Support the monitoring teams through the development of a technically sound (monthly & weekly) work plan consistent with the goals and objectives of the project
3. Organize weekly/monthly meetings to plan activities with the projects’ teams.
4. Ensure the referral mechanism system is known by Donors Teams, properly applied and monitored.
5. Ensure timely and quality implementation of the work plan, in coordination with field teams.
6. Ensure smooth communication and coordination between the projects’ teams.
7. Strengthen coordination among the projects’ teams, ensuring that there is a comprehensive link and mainstream between the different project components.
8. Participate in the recruitment of projects staff and provide objective feedback with regards to staff performance (evaluate performance and delivery against job descriptions), expectations and areas for growth and professional development.
9. Ensure the team in the respective area are working effectively together, mitigate in case of tensions and conflict and report immediately on HR related issues
10. Maintain good working relations with key actors amongst the refugees from Syria and Lebanese host community local authorities.

Coordination & Representation:

1. Develop and maintain effective working relationship with stakeholders including partner agencies, community leaders and service providers in the target areas for prompt referral, follow up and information sharing.
2. Participate in relevant interagency protection meetings and other donor meetings related to protection
3. Contribute to the maintenance of an up-to-date service mapping of the service providers operating in the area and take proactive steps to remain informed about the available services.
4. Proactively participate in protection and relevant INTERSOS coordination meeting at the national, regional and district level.
5. Liaising with field-offices of humanitarian agencies and coordinate with Donor Sub-Office to ensure field concerns and challenges are brought to relevant stakeholders.
6. Manage and join field staffs in monitoring protection issues affecting refugees from Syria and Lebanese host population.
7. Participate in Donor coordination working group and also bi-lateral coordination meetings with organizations (local and international) when required.
8. Provide written feedback about protection incidents, issues and aid-related community-conflicts to the Donor partner.
9. Build the capacity of local actors and key community members (such as the refugee community focal points) on key protection issues, concerns and trends.

Program Development:

1. Contribute to the development of activities in relation to CM and other protection-related activities.

Competencies: (Knowledge, Skills & Abilities)

Professional Competencies:

• 3 years of relevant work experience.
• Demonstrated ability to work in humanitarian context.
• Very good understanding of protection and refugee rights.
• MS Proficiency (Word, Excel, etc..).
• Excellent analytical and Reporting skills.
• Driving License.

Behavioural competencies:

• Cultural Awareness; High confidentiality, respect and non-discrimination attitude.
• Teamwork
• Communication Skills
• Planning and Organizing
• Flexibility and adaptability (High degree of flexibility in terms of working extra hours, movements, and challenging environment).
• Initiative
• Problem solving and decision making
• Strategic vision
• Leadership: developing and motivating staffs
• Driving and achieving results