Computer Literacy Trainer - Wadi Khaled

1. Background and Justification

The majority of Syrian refugee youth in Lebanon face barriers to accessing formal education and are offered few skill-building opportunities as an alternative. These youth need a productive outlet that will prepare them with tools to tackle these challenges, position them to return to school, eventually earn a safe income, and also help to rebuild their self-confidence.

Enrolment and school retention among displaced Syrians across the region are critically low amongst older children and youth. Attendance estimates are as low as 2% at secondary level, which means approximately 86,625 young people aged 12-17 are not receiving any education or training. Before the conflict, the enrolment rate in Syria was 95%. In Lebanon alone, more than 300,000 refugee children are out of school.

The reasons why young Syrians do not attend school vary. Language barriers – the result of Syrian youth having followed the Syrian curriculum in Arabic, while the Lebanese curriculum is in French and English – are especially pronounced for this older age group who are learning more complex subject matter in school. Additional barriers include safety concerns, costs of transportation and fees.

The International Rescue Committee (IRC) is developing a programme that provides a tailored language, computer, literacy, and business and life-skills curriculum.

The training here described focuses on learning Basic Computer Literacy.

1. Learning Objectives and Delivery Methodology

The Basic Computer training targets mainly Absolute beginners in Computer who are considered as learners who have had no or very little computer knowledge.

By the end of the 84 training hours, trainees should be able to:

• Introduction to the computer
• Introduction to t Windows
• Typing
• Windoes Navigartion
• Word
• Excel
• Windows File Management
• Internet Navigation
• Internet Search
• EMAIL

The 15 participants will be organized in one training group equally divided between Lebanese and Syrian females.

1. Indicative Contents of the Training

The topics covered throughout the Training should include:

• Introduction to the computer
  1. Basic components of a computer (monitor, CPU, storage, etc.)
  2. Keyboard vs. mouse
  3. Desktop vs. laptop
  4. Activity:  power off/on computers
• Introduction to Windows
  1. Desktop (icons, Start button, taskbar)
  2. Cursor/mouse
  3. Activity:  click & drag desktop icons
  4. Programs (3 ways to start programs (icon, Start, All Programs))
• Typing
• Windows Navigation
  1. Window features (minimize, resize, exit, click & drag)
  2. Menu bar (drop down arrow)
  3. Tool bar (icons) (roll cursor over to ID)
  4. Scrolling
  5. Multiple ways to do same thing (menu, icon, keyboard)
• Word
  1. How to open Word (icon, Start menu, All Programs)
  2. What is a “document”
  3. Using cursor with text (how to position, different types of cursor)
  4. Review menu bar and tool bar
  5. Using keyboard with text (arrows, backspace, delete, tab, shift, space, enter keys)
  6. Highlighting text (click & drag, full line from margin, edit/select all)
  7. Requirement to highlight text for formatting commands
  8. Formatting commands (Bold/Italicize/Underline, show as “on/off” icons)
  9. Font size, Font type (review drop down arrow)
  10. Text color, Text highlight (review drop down arrow)
  11. Alignment (left, center, right)          
  12. Undo/Redo
  13. Spell check (by the word, by the document)
  14. Find/replace
  15. Bullets/numbers
  16. Review Windows Navigation (lesson 6)
  17. Copy/cut/paste
• Excel
  1. Introduction to excel (cells, row, column )
  2. Tables
  3. Basic excel formulas
• Windows File Management
  1. Options for storage (internal drive, flash drive, CD/DVD)
  2. Introduce Flash Drive
  3. Files and Folders
  4. My Computer
  5. Save As, Save and Exit without changes
• Internet Navigation
  1. What is the Internet
  2. What is a Web Browser
  3. Links and navigation bars
  4. Back & forward arrow buttons, home button
  5. Address bar (how to use the website address/URL in the address bar)
• Internet Search
  1. How to start a web browser (Mozilla Firefox or Internet Explorer
  2. Getting to Google (toolbars, search box, other Google features)
  3. Job search
• EMAIL
  1. Open new email
  2. Send emails (attachment, text  ...)

1. Period and location of training delivery

The training should be delivered to 15 female trainees over a period of 16 weeks consecutive from 09 September 2018 to 08 January 2019, and will last for 84 hours as a minimum.

The training should be delivered in Akkar – Wadi Khaled, Al Awade, Livelihoods center.

1. Target audience and profile (age, literacy level)

The target group will consist of 15 trainees, Syrian and Lebanese females, who shall all be registered at the livelihoods center.

• The training will be delivered to mixed groups (Syrian and Lebanese), in an attempt to promote social cohesion among the two communities.
• Beneficiaries’ selection will be carried out by the livelihoods centre. The Contractor should meet the participants before the training and verify the suitability of the selected candidate trainees.

The criteria for selection will include:

• Either Lebanese or Syrian nationals (other nationalities eligible for selection)
• Interest and commitment to attend the whole training with an active participation
• Already registered at the Livelihoods Centre.

1. Pre- and post-training test requirements

The contractor will be entrusted with developing pre- and post-test questionnaires through which the level of knowledge and skills of the beneficiaries vis-à-vis the computer knowledge level will be rated. The pre-test and post-tests are the same questionnaire delivered before the training starts and after the last session. The contractor will be expected to collect the data, to analyze the results of the pre and post-test questionnaires and to document them in a “Technical Training Report” to be submitted one week after the last training session to IRC. The test will be reviewed and approved by the Life Skills Training team within the Livelihoods Center before being administered to the trainees.

1. Arrangements Expected from Contractor

The contractor is expected to ensure the following:

• Attend the entire contract period:
• The Training would run over 2 days of the week, with 3,5 hours per day, in the morning or after noon
• The trainer would finalize the Training across a period of 16 weeks for a total of 84 hours.
• Provide samples of Training books/material for distribution
• Certification of graduation, based on attendance and learning (measured against an entry and exit test)

In addition to the above, kindly note the following:

• The beneficiaries’ drop-out is to be taken into account. For this reason, the Contractor must make sure that trainees meet the basic requirements to meaningfully engage in the training.
• Training hours must be decided in consultation with interested beneficiaries to maximize attendance and avoid drop outs; based on previous experience, IRC anticipates that selected candidates will be available to attend the training during the morning and afternoon.

1. Expected Deliverables

• One Basic Computer curriculum of the duration of 84 hours for the period of 16 weeks
• A facilitator’s guide, including:
• The training calendar with session titles;
• The Facilitator’s Guide organized by training sessions describing:
• Required materials
• Sequence of steps to deliver the session,
• List of key contents and talking points,
• Duration of the session,
• Learning objectives,
• Session topic
• The pre and post-training test questionnaires, to verify competences and learning
• Attendance sheets of each training day
• Delivery of the 24 training sessions of at least 3.5 hours each, over 16 weeks. In total, the Contractor will deliver 84 training hours over a period of 16 weeks.
• A training report including the results of pre- and post-tests of each trainee with a baseline and an end-line score, and recommendations on areas for improvement. The template for the training report is in Annex 1.

Annex 1: Table of Contents of the Training Report

Table of Contents

1. General Training Overview

2. Training Objectives.

2.1 Learning Objectives Statement

2.2 Achieved Results.

3. Workshop Delivery.

3.1 Overview of the workshop Agenda and Activities Day By Day.

3.2 Training Materials.

3.3 Delivery Methodology. …………..

4. Participants’ Feedback.

4.1 Summary of Informal Daily Evaluations.

4.2 Summary of the Final Evaluation Results (using questionnaire)

5. Lessons Learnt and Remarks.

5.1 Remarks.

5.2 Recommendations for Future Trainings.

6. Participants and Learning Achievements.

Annexes.

I. Pre- and Post- Training Test (Questionnaire)

II.  The  Agenda of the course

III. Session plan.

IV. Participants’ Evaluation 

V. Findings of Participants’ Evaluation.