Requires a Cover Letter?: 
no
Application Submissions Guideline: 

The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation. Please submit your application on [email protected] mentioning the job title in the subject line before February 20, 2018 Only short-listed candidates will be contacted. Applications without the job title will not be considered.

Contact Person Email: 
Description: 

Learning Objectives and Delivery Methodology

The Business English training targets mainly trainees who are in need of English language and soft skills in the workplace.

By the end of the 84 training hours, trainees should be able to:

  • Communicate effectively in English in professional contexts
  • Expand English vocabulary, improve ability to write and speak in English in both social and professional interactions
  • Learn terminology and skills that trainee can apply to business negotiations, telephone conversations, written reports and emails, and professional presentations
  • Apply listening techniques for improved understanding and deal with difficult callers

By the end of this training, trainees should be able to seek employment in institutions and companies in need of customer service or office assistants.

The 20 participants will be organized in one training group divided between Lebanese and Syrian males or females.

Indicative Contents of the Training

This training will cover English language sessions merged with Business Etiquette classes.

The below points serve as an indicative support to the development of the curriculum by the trainer who is not expected to exactly match the below contents, but rather work on developing a curriculum and a training methodology that will enable trainees to achieve the Learning Outcomes in part 2.

  • Use a range of technical words, phrases and sentences to be able to give clear descriptions, express viewpoints, develop arguments and avoid frequent repetition.
  • Practice introducing themselves and learn some new vocabulary to talk about what they do in their job.
  • Study vocabulary to describe their company (or any company).
  • Introduce trainees to writing professional emails.
  • Arrange meetings on the telephone and through Emails.
  • Learn about different types of meetings and what makes a successful meeting.
  • Learn about participating in and running meetings in the language of meetings.
  • Learn how to give a report in a meeting and what to do at the end of the meeting to summarize what has been decided.
  • Learn about organizing and announcing events before implementing plans.
  • Give effective presentations and examples of good and bad presentations and what mistakes to avoid.

Period and Location of Training Delivery

The training should be delivered to 20 youth male and female trainees over a period of 12 consecutive weeks from July 9th, 2018 to October 8th, 2018 and over a period of 84 hours.

The training should be delivered within the Livelihoods Centre in Tripoli, Al Mina Roundabout, 200m after Ferri Bldg. towards Beirut, Al Masri Bldg., Ground Floor.

Target Audience and Profile (age, literacy level)

The target group will consist of 20 trainees, Lebanese and Syrian youth males and females registered at the Livelihoods center.

The selection of the trainees takes into consideration their willingness and ability to seek employment and/or self-employment opportunities.

The training will be delivered to mixed groups in an attempt to promote social cohesion among the different communities.

Trainees’ selection will be carried out by the Livelihoods centre’s staff. The trainer should meet the participants before the training and verify the suitability of the selected trainees.

The criteria for selection will include:

  • Men and women within the age range of 16 to 40
  • Literate
  • Either Lebanese or Syrian nationals
  • Interest and commitment to attend the whole training with an active participation
  • Already registered at the Livelihoods Centre

Pre- and Post-training Test Requirements

The contractor will be entrusted with developing pre- and post-test questionnaires through which the level of knowledge and skills of the beneficiaries vis-à-vis the English level will be rated. The pre-test and post-tests are the same questionnaire delivered before the training starts and after the last session. The contractor will be expected to collect the data, to analyze the results of the pre and post-test questionnaires and to document them in a “Technical Training Report” to be submitted one week after the last training session to IRC.

Arrangements Expected from Contractor

The contractor is expected to ensure the following:

  • Attend the entire contract period:
    •  The Training would run over 2 days of the week, with 3,5 hours per day, in the morning or afternoon
    • The trainer would finalize the training across a period of 12 weeks for a total of 84 hours.
  • Provide the trainees with handouts of the training material for distribution
  • Certification of graduation, based on attendance and learning (measured against pre and post-tests)

In addition to the above, the trainer is expected to take the below into consideration:

  • The trainees’ drop-out is to be taken into account. For this reason, the Contractor must make sure that trainees meet the basic requirements to meaningfully engage in the training.
  • Training hours must be decided in consultation with interested candidates to maximize attendance and avoid drop outs; based on previous experience, IRC anticipates that selected candidates will be available to attend the training during the morning and afternoon.

Expected Deliverables

  • One Business English curriculum of the duration of 84 hours for the period of 12 weeks
  • A facilitator’s guide, including:
    • The training calendar with session titles
    • The Facilitator’s Guide organized by training sessions describing:
      • Session topic
      • Learning objectives
      • Duration of the session
      • List of key contents and talking points
      • Sequence of steps to deliver the session
      • Required materials
    • The pre and post-training test questionnaires, to verify competences and learning
  • Attendance sheets of each training day
  • Delivery of the 24 training sessions of at least 3,5 hours each, over 12 weeks. In total, the Contractor will deliver 84 training hours over a period of 12 weeks
  • A training report including the results of pre and post-tests of each trainee with a baseline and an end-line score, and recommendations on areas for improvement. The template for the training report is in Annex 1.

Annex 1: Table of Contents of the Training Report

Table of Contents

1. General Training Overview.. .

2. Training Objectives. .

2.1 Learning Objectives Statement .

2.2 Achieved Results. .

3. Workshop Delivery.

3.1 Overview of the workshop Agenda and Activities Day By Day.

3.2 Training Materials. .

3.3 Delivery Methodology. …………...

4. Participants’ Feedback. .

4.1 Summary of Informal Daily Evaluations.

4.2 Summary of the Final Evaluation Results (using questionnaire) .

5. Lessons Learnt and Remarks.

5.1 Remarks. .

5.2 Recommendations for Future Trainings. .

6. Participants and Learning Achievements. .

Annexes. .

I. Pre- and Post- Training Test (Questionnaire) .

II. Agenda of the Training .

III. Session plan.

IV. Participants’ Evaluation of the Training .

V. Findings of Participants’ Evaluation. .

Expired

NOTE:

Daleel Madani, the civil society network, serves as a platform for organisations to post their professional opportunities, but is not involved in the recruitment process. The hiring organisation is solely responsible for the job and candidate selection.

Last modified: 
14 Feb, 2018
Intervention Sector(s):
Development
Application Deadline:
Tuesday, 20 February 2018
Contract Type:
Part Time
Period of Employment:
N/A
Salary
N/A
Salary Range:
2000 to 2500 (USD)
Education Degree:
Bachelor Degree
Education Degree Details:
Experience Requirements:
2 to 3 years
Arabic Language:
Good
English Language:
Good
French Language:
None
randomness