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Help Desk for the Arab Region

Requires a Cover Letter?: 
no
Application Submissions Guideline: 

Interested Candidates can send their CVs to [email protected] by mentioning clearly in the subject the position they are applying for. Emails with no subject line or with subject lines other than what was mentioned above will be discarded.

Contact Person Name: 
Layane Khaled
Contact Person Position: 
HR Coordinator
Contact Person Email: 
[email protected]
Description: 

Main Tasks

  • Create an information sheet, outlining purpose, functions, contact details and mechanisms, and other relevant information about the regional help desk, for circulation among a targeted group of users
  • Determine appropriate communication forums and pathways for a regional community of practice in collaboration with relevant stakeholders
  • Initiate and facilitate a community of practice for field-based Child Protection Coordinators and Information Managers through communication channels, such as Skype group, Google group, Facebook page, or other means, to create field-based networks and information sharing
  • Provide individual technical support for coordinators and coordination groups as well as linkages with other coordinators or technical experts as needed
  • In collaboration with the regional focal point, create and maintain a log of incoming requests; conduct analysis of the inquiries nature and present key findings of requests to relevant stakeholders on monthly basis
  • If longer term, more substantial support for a specific request is needed, liaise with your supervisor and Global Help Desk to determine a way forward, which may involve creating interim guidance and/or referring requests to the relevant Alliance Working Group or Task Force as applicable and follow-up as necessary
  • Maintain a list of active potential child protection coordinators and information managers
  • Coordinate with the Global Help Desk for technical support and guidance as needed
  • Coordinate with the Global Help Desk to organize and maintain a “resource repository” of field-level examples and tools collected
  • Create and disseminate a Child Protection Newsletter with relevant regional updates, new resources, upcoming trainings and webinars, trends and common themes within help desk requests, and other useful updates
  • Participate in global or regional help desk meetings and/or trainings as needed
  • Coordinate with the Global CP AoR and Help Desk on the 2018 Annual Survey to support on question design, dissemination, and analysis
  • Contribute to Help Desk analysis by region, comparing trends and needs across regions and globally
Expired

NOTE:

Daleel Madani, the civil society network, serves as a platform for organisations to post their professional opportunities, but is not involved in the recruitment process. The hiring organisation is solely responsible for the job and candidate selection.

Himaya

Last modified: 
26 Nov, 2018
Intervention Sector(s):
Children & Youth
Application Deadline:
Friday, 30 November 2018
Contract Type:
Full Time
Period of Employment:
1 year
Salary
N/A
Salary Range:
2000 to 2500 (USD)
Education Degree:
Bachelor Degree
Education Degree Details:
• At least 5 years of experience in CPiE programming or CPiE coordination or related fields. • Experience of designing and delivering training • Excellent interpersonal skills • Fluency in English and Arabic (read, written, spoken) • Excellent understanding of the humanitarian architecture at global and field level and the transformative agenda • Proven ability to work independently and deliver results • Excellent communication and organizational skills • Research skills • Ability to work under pressure and difficult situations • Established relationships with field based coordinators of child protection in several key emergency affected settings • Experience coordinating child protection responses • Experience leading a child protection rapid assessment in an emergency context. • Experience designing and implementing knowledge management initiatives for the humanitarian sector • Experience in strategic planning, preferably in the area of capacity building. • Experience working implementing child protection programs in an NGO • Experience mentoring in a professional setting • Experience facilitating CPiE and child protection coordination training to interagency groups • Familiarity with the work, working methods, and members of the CPWG.
Experience Requirements:
5 to 10 years
Arabic Language:
Excellent
English Language:
Excellent
French Language:
None
Country/City: 
  • Lebanon
  • Mount Lebanon
randomness