Legal And Social Services Officer

Legal & Social Services Officer Job Description
Department(s): Legal & Social Services
The Legal&Social Services Officer will report to the Executive Director.
The Legal & Social Services Officer is responsible for handling any and all legal and social cases – in the form of service users - that come to the center for assistance, support, advice, and protection. These may include protection from legal and social discrimination, career support, assistance in finding accommodation; referral to medical and psychological assistance, providing information, and counselling. Ideal candidates should have a sociology/psychology background as well as experience with social work and handling social cases. Familiarity with cases involving LGBT service users, survivors of sexual and gender based violence, and other vulnerable minorities is strongly preferred.
Primary Duties and Responsibilities:

Receives all individual and collective requests and maintains the utmost secrecy and professionalism when handling cases;

Undertakes writing and assessing all service users with the highest standards and in a timely fashion;

Builds trusting relationships with service users and their families;

Maintains a private and secure archive of all cases and service users and prepares reports for legal or social action;

Conducts interviews as well as needs and risk assessments with service users and their relevant stakeholders at assess and review their situation;

Offers information and counselling support to service users and their relevant stakeholders;

Ensures all relevant legislation, standards, and guidelines are being followed when handling cases;

Organizes and manages packages of support for eligible service users that allows them to lead the fullest lives possible;

Liaises with and makes referrals to other appropriate agencies;

Participates in training, supervision, and team meetings;

Develops Helem’s understanding of the broad legal concepts, law and practices regarding the Lebanese legal system

Ensures all case deliverables meet deadlines and are of the highest quality;

Coordinates with the Executive Director on all necessary programming requirements and policies;

Conducts budgetary and managerial administration when needed;

Gives evidence in court when and if needed;

Upholds the integrity of Helem’s vision, mission, goals, values, and objectives;