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Application Submissions Guideline: 

Kindly mention in the subject the position you are applying for. Your resume will be forwarded to the HR department for review against the requirements for the role in which you have expressed interest. A member of our Human Resources team will contact you soon if your profile is considered for the job vacancy, and if more information is needed. If you are not being approached by our Human Resources team, please consider your application automatically registered in our database

Caritas Lebanon is an Equal Opportunity Employer and prohibits discrimination and harassment of any Kind. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran or disability status.

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The Case Worker works with people to support them through difficult times and ensure that vulnerable people, including children and adults are safeguarded from harm. Their role is to provide support to enable service users to help themselves. They maintain professional relationships with service users, acting as guides and advocates


  • Provide listening and counseling services to refugees (men and women), fill the social file and integrate all related information on the system
  • Respond to emergency cases and run the 24-hour helpline for refugee victims of violence and urgent cases
  • Liaise with lawyers for legal consultations, and refer beneficiaries to relevant service providers when needed
  • Conduct home visits to assess the needs of the HH
  • Conduct field visits depending on the follow-up to be provided to each beneficiary (hospitals, schools…)
  • Collaborate with SW colleagues to identify participants for the sessions
  • Conduct working groups with women, men and children
  • Accompany beneficiaries during recreational activities
  • Ensure proper follow up on all actions to be considered for individual cases till achieving desired results
  • Report to the Head of Refugee Program the critical cases for final approval on the actions to be taken
  • Prepare progress monthly reports on cases of beneficiaries and on activities implemented
  • Update weekly the beneficiaries list
  • Work occasionally on weekends to attend refugees community events or to organize activities for refugees
  • Work occasionally on weekends or after the working hours for very urgent cases (investigations, medical issues…) in coordination with the head of Refugee program
  • Participate in training, conferences and attend meetings
  • Assess, plan and implement activities in coordination with the Center Coordinator/Senior Social Worker and/or Field Coordinator when necessary
  • Refer traumatized cases to the psychologist for counseling and assistance
  • Coordinate with other partners/stakeholders in the regions working with Refugees to avoid duplication and provide better services
  • Perform administrative and secretarial support functions
  • Responsible for CARITAS visibility


Business Skills

  • Active Listening: giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
  • Experience working with migrants/refugees and other groups
  • Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
  • Strong communication and interpersonal skills
  • Strong organizational skills and ability to multi-task
  • Commitment to human rights and gender equality
  • Exhibit pro‐active attitude
  • Ability to relate and connect with people of different cultural, ethnic, and social-economic backgrounds and a passion for helping others
  • Ability to work under stress
  • Work independently with little supervision, and also as a cohesive member of a diverse team
  • Proficient in English, French and Arabic both written and oral

Computer Skills

  • Microsoft office – all applications
  • Software applications required for daily operations


  • 2 to 3 years of relevant experience
  • Experience working with Refugees and other groups
  • Experience in working with vulnerable groups is a plus
Last modified: 
13 Aug, 2020
Intervention Sector(s):
Application Deadline:
Wednesday, 12 August 2020
Contract Type:
Full Time
Period of Employment:
1 Year Renewable Contract
Salary Range:
800 to 1200 (USD)
Education Degree:
Bachelor Degree
Education Degree Details:
Bachelor degree in Social Work
Experience Requirements:
2 to 3 years
Arabic Language:
English Language:
French Language:
  • Lebanon
  • Mount Lebanon
  • Chouf
  • Rmeileh (Chouf)