Case Management Supervisor - Sin El Fil

Requires a Cover Letter?: 
Application Submissions Guideline: 

Kindly mention in the subject the position you are applying for. Your resume will be forwarded to the HR department for review against the requirements for the role in which you have expressed interest. A member of our Human Resources team will contact you soon if your profile is considered for the job vacancy, and if more information is needed. If you are not being approached by our Human Resources team, please consider your application automatically registered in our database

Caritas Lebanon is an Equal Opportunity Employer and prohibits discrimination and harassment of any Kind. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran or disability status.

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The Case Management Supervisor (CMS) shall be the focal point for all case management activities within Caritas Centers and supported schools. The CM Supervisor will be responsible for contributing to the timely and quality implementation of activities, deliver continuous technical coaching, perform monitoring and evaluation of the quality of Protection related work, and capacity building of staff who s/he will be working with in protection risks prevention and response. The CM Supervisor will serve as the focal point for High Risk Protection cases and will report directly to the Protection Officer.



Supervise Case Management Process

  • Oversee Case Management (including follow up on referrals and action plans) and support services provided to PWSNs referred or identified by Caritas Centers
  • Work closely with caseworkers and ensure that staff implement and respect best-practices and international standards for national protection group prevention and response
  • Ensure and monitor the correct documentation of cases through review of files and database
  • Maintain confidentiality of information, and that data protection and information-sharing protocols are respected
  • Review staff caseloads to ensure they are manageable and share challenges with the Protection Officer
  • Ensure systematic means by which persons at risk can be identified, and their needs assessed
  • Support individual cases when required and provide regular monitoring of all aspects of Case Management services
  • Facilitate and attend case conferences for complex cases
  • Make sure that case conferences are called involving relevant stakeholders
  • Ensure the dissemination of information from the protection officer to CMS Team
  • Provide briefings on child safeguarding and appropriate behavior with children to all Case Management staff and ensure that any concerns are reported and addressed immediately
  • Enhance the capacity of Caritas staff to safely identify and refer CP and SGBV cases to specialized partners
  • Ensure the implementation of the internal and National SOP’s, guidelines, referral and coordination mechanisms for assistance to beneficiaries
  • Make sure that the identified and referred cases are followed up in an agreed time frame
  • Provide Capacity Building and Case Management trainings for the Centers
  • Coordinate and collaborate with the Protection Officer and field team
  • Attend protection working group and sub-groups meetings as required
  • Monitor/assess consistently and proactively the safety and security of oneself; promptly reporting concerns or incidents to management and liaising with community leaders and other external parties as required to maintain/enhance the security environment for programs
  • Assist with data collection and analysis, make recommendations on programming aligned with findings
  • Submit quality reports as scheduled including but not limited to monthly, quarterly and annual reports
  • Perform other duties as assigned by the Immediate Supervisor


Business Skills

  • Demonstrated experience and training in staff management
  • Ability to work well in a team, under pressure and in response to changing needs
  • Experience in and knowledge of the Syrian situation and response is considered a strong asset
  • Experience in building capacity of teams and staff
  • Commitment to the aims, principles and values of Caritas Lebanon
  • Ability to plan well, set own targets and meet them
  • Excellent facilitation, training and research skills
  • Diplomacy and assertiveness; the ability to confront and discuss sensitive issues with respect
  • Good communication skills, with good spoken and written English. Arabic is a strong advantage
  • Excellent report writing, research documentation and presentation skills

Computer Skills

  • Microsoft Office-all applications


  • 3 to 5 years of work experience in Protection or Social Work 
Last modified: 
13 Aug, 2020
Intervention Sector(s):
Application Deadline:
Wednesday, 12 August 2020
Contract Type:
Full Time
Period of Employment:
1 Year Renewable Contract
Salary Range:
1200 to 1500 (USD)
Education Degree:
Bachelor Degree
Education Degree Details:
A Degree in Social Work, Humanitarian Assistance, International Human Rights, Law or other related field
Experience Requirements:
3 to 5 years
Arabic Language:
English Language:
French Language:
  • Lebanon
  • Mount Lebanon
  • Matn
  • Sinn El Fil