Case Management Supervisor

DUTIES:

Supervise case management process:

• Oversee case management (including follow up on referrals and action plans) and support services provided to PWSNs referred or identified by Caritas centers;
• Closely work with caseworkers and ensure that staff implement and respect best-practice and international standards for national protection group prevention and response;

• Ensure and monitor the correct documentation of cases through review of files and databases. Ensure confidentiality of information, and that data protection and information-sharing protocols are respected;
• Review staff caseloads to ensure they are manageable and share challenges with the protection officer;
• Ensure systematic means by which persons at risk can be identified, and their needs assessed;
• Support individual cases where required and provide regular monitoring of all aspects of case management services;
• Facilitate and attend case conferences for complex cases. Ensure case conferences are called involving relevant stakeholders;
• Ensure the dissemination of information from the protection officer to CM team;
• Provide briefings on child safeguarding and appropriate behavior with children to all case management staff. Ensure any concerns are reported and addressed immediately;
• Enhance the capacity of Caritas staff to safely identify and refer CP and SGBV cases to specialized partners;
• Ensure the implementation of the internal and National SOPs, guidelines, referral and coordination mechanisms for assistance to beneficiaries;
• Ensure that the identified and referred cases are followed up in an agreed time frame;
• Provide Capacity Building and Case Management trainings for the team of the centers;
• Coordinate and collaborate with the protection officer and field team;
• Attend protection working group and sub groups meetings as required;
• Consistently and proactively monitor/assess the safety and security of oneself; promptly reporting concerns or incidents to management and liaising with community leaders and other external parties as required to maintain/enhance the security environment for programs;
• Other duties as assigned by the protection officer.

Monitoring and Reporting

• Coordinate and collaborate with the protection officer and field team;
• Attend protection working group and sub groups meetings as required;

EXPERIENCE AND KNOWLEDGE:

• Minimum 2 years work experience in protection or social work
• Demonstrated experience and training in staff management
• Ability to work well in a team, under pressure and in response to changing needs
• Experience in and knowledge of the Syrian situation and response is considered a strong asset
• Experience in building capacity of teams and staff
• Commitment to the aims, principles and values of Caritas
• Ability to plan well, set own targets and meet them
• Excellent facilitation, training and research skills
• Diplomacy and assertiveness; the ability to confront and discuss sensitive issues with respect
• Good communication skills, with good spoken and written English. Arabic is a strong advantage
• Excellent report writing, research documentation and presentation skills