Migrant Community Center (MCC) Saida Co-Coordinator

JOB DESCRIPTION
 

Schedule

Wednesday-Sunday
11:00am-8:00pm

Center Management:

• The jobholder responsibilities in this area include but are not limited to the following:
• Handle the opening and closing of MCC.
• Ensure the MCC’s physical condition is properly maintained in a cost-effective manner, including but not limited to (cleanliness, functionality, equipment, resources, consumables), and report on problems and faulty equipment to management when required.
• Coordinate the use of the MCC space (meetings, classes, room bookings, conferences, etc.)
• Liaise with all service providers (internet, electricity, water, recycling, etc.), and handle all related payments and paperwork.
• Organize and plan the weekly MCC Saida staff briefings and attend MCC members and volunteers’ meetings.
• Make sure all information in center is up-to-date (calendar, displayed brochures, etc.)
• Manage, supervise, and support the work of all MCC Saida team (assistant coordinator, interns, volunteers, etc.) and take over or delegate their tasks in case of absence.
• Handle leave management of all MCC Saida staff.
• Develop and maintain good relationships with the neighborhood, the property owner, service providers, etc.

Classes Management:

• The jobholder responsibilities in this area include but are not limited to the following:
• Oversee the management of all aspects of classes (space, materials, students, teachers, communications, etc.)
• Ensure that classes are of appropriate quality and that resources are used effectively. Identify areas where improvement is needed.
• Oversee the implementation of student assessments, pre-tests, post-tests and all other procedures that the new curriculum will entail and that the education program requires.
• Maintain an effective and adaptable curriculum for the English language classes.
• Recruit, train, brief and evaluate volunteer teachers; maintain adequate class quality and teacher to student ratio.
• Maintain positive communication with all volunteer teachers.
• Refer volunteers to the other MCC(s) when a need arises.
• Ensure classes are fully equipped with all required stationary and supplies.
• Ensure that the physical space is adequate and comfortable.
• Oversee the collection of data, and report according to a set of indicators, pre-agreed on with ARM/MCC management.
• Provide direct support to MCC members and users: such as but not limited to identifying emerging needs, collecting and listening to suggestions and concerns, and resolving complaints.

Activities & Initiatives:

• The jobholder responsibilities in this area include but are not limited to the following:
• Organize and manage the execution of regular events: activities, celebrations, markets, day-trips, information sessions, and other events agreed upon with management or suggested by members.
• Research, propose, and execute new activity ideas with management’s support and approval.
• Promote the events through means such as Facebook page, group and events, Whatsapp groups, one-on-one communications (SMS, phone calls...), basic flyers/posters, etc.
• Coordinate members' initiatives.
• Identify emerging needs and opportunities and propose actions.
• Collect data and report according to a set of indicators, pre-agreed on with ARM/MCC management.
• Update information in the MCC and prepare minutes of meetings and progress reports as requested.
• Contribute moderately to fundraising efforts.

Membership & Outreach:

• The jobholder responsibilities in this area include but are not limited to the following:
• Make sure that all communities and nationalities are represented at the MCC.
• Organize regular street outreach activities.
• Encourage more migrant workers to visit MCC or/and become members.
• Organize and lead (or delegate leadership to an MCC Member or Assistant Coordinator) the weekly MCC members’ meeting
• Oversee the management of the MCC membership system.
• Handle communications to members and community leaders.

Public Relations:

• The jobholder responsibilities in this area include but are not limited to the following:
• Represent MCC.
• Handle and/or refer media & interview requests.
• Handle the MCC Saida email.
• Make sure Communications Officer is provided with quality materials to share (pictures, stories, quotes) from the center.
• Develop and maintain relationships with local authorities, community representatives, and other stakeholders, with the objective of raising public awareness of ARM and MCC.

Communications & Work Relationships

Internal Communication

• Regular contact with Assistant Coordinators and other center staff
• Regular contact with Volunteers
• Regular contact with MCC Members & Users
• Regular contact with Senior Coordinator
• Occasional Contact with Directors

External Communication

• Regular contact with Service Providers
• Occasional contact with local Community Leaders

Framework, Boundaries, and Decision Making Authority

The jobholder has the authority to solve minor on-the-spot issues arising with members, center staff, volunteers, and service providers; any activity outside the authority of the coordinator should be communicated to the Senior Coordinator before any decision is taken.

Knowledge, Skills and Abilities

• Bachelor’s degree in Social sciences, NGO management or related fields
• Master's Degree is a plus
• Experience: 2-4 years
• Very good command of English & Arabic; French is a plus
• Excellent Microsoft Office Skills
• Very good organizational, time management, communication and interpersonal skills
• Problem-solving and analytical skills