Database Administrator (Salesforce System)

OVERALL PURPOSE

The overall purpose of this role is to maintain and operate the database and data systems on Salesforce in terms of data integration, payment processing and data analysis in order to achieve fundraising goals as well as the objectives of the organization of Greenpeace MENA’s.  

SCOPE 

The post holder is line-managed by the Organisational Director and works closely with the FR team. He/She will be responsible to run and manage its database based on Salesforce- system  at GP MENA 

RESPONSIBILITIES

OVERALL PLANNING Building,  managing and maintaining Greenpeace MENAs supporters database system in collaboration with the fundraising department.

INTEGRATION between Database systems and external systems, including Billing/Payments systems, e-marketing, petition websites, CTI systems etc.

Use Reporting and Business Intelligence tools to provide data analysis and operational reports to management, team leaders and users, about supporter behaviour, growth and development. 

FINANCIAL REPORTING and coordination with Finance team for fundraising and finance reconciliation.

IDENTIFYING and fulfilling process documentation and users training needs.

LIAISE WITH MANAGEMENT AND USERS to understand business requirements and implement them in the information system. Will lead on writing reports and analysis. Will also communicate with users as seen fit and required.

MAKE RECOMMENDATION AND LEAD the implementation and management of any new systems required to support the fundraising program.

Collaborate with External Service Provider: where needed, to ensure the software is updated and maintained to perform the required standards.  

QUALIFICATIONS, SKILLS, AND EXPERIENCE

• 2-4 years of experience with Salesforce technology as an administrator with increasingly progressive responsibility; preferably in sales/marketing, billing and/or fundraising sector. 
• Experience with requirements for data collection, report writing, analysis and communications 
• Experience managing or assisting with at least one major systems upgrade project. 
• Experience with ETL Tools (Data Loader or equivalent)
• Knowledgeable about AppExchange packages research and implementation.
• Excellent knowledge of cloud services, Google Apps, and file sharing systems 
• SQL working knowledge  - an advantage
• Billing system management experience - an advantage
• Good English is a must

Organizational Competencies

• Innovative and creative
• Autonomous, flexible and agile.
• Highly developed analytical, planning and reporting skills.
• Ability to build strong interpersonal relationships
• Achievement Orientation
• Analytical thinking
• Concern for order & quality
• Planning & Organizing
• Integrity, commitment to Greenpeace core values

Functional Competencies 

• Fluent written and spoken Arabic and English. French is a plus
• Good verbal and written communications skills