Case Management Officer

BACKGROUND

INARA provides life-altering medical care and reconstructive surgery for children (0-18 years) who have injuries or illnesses due to war or unsafe living conditions as refugees, and are unable to access or afford treatment. INARA’s work consists of filling the gap in access to free of charge medical and surgical treatment when not provided by other institutions or non-profits. INARA also supports ongoing ]ases with medication, medical equipment (such as prosthetic, eyeglasses, glass eyes, hearing aids), laboratory and diagnostic testing, transportation, accommodation prior/post-surgery, and other therapeutic regimens (speech therapy, physiotherapy, psychotherapy).

INARA is looking for a full-time Case Management Officer to join its frontliners team in Lebanon. This position is extended to Lebanese, Palestinian, Syrian or any native Arabic nationals who have an existing legal residence in Lebanon. INARA does not cover any relocation costs for this position.

INARA’s Case Management Officer is responsible for establishing a collaborative relationship to plan, seek, advocate for, and monitor services and resources on behalf of target children and their caregivers, adhering to the principals of bioethics and evidence-based practices. The Case Management Officer will limit problems arising from fragmentation of services and inadequate coordination among healthcare and rehabilitation providers. The Case Management Officer is also responsible for closing the gaps in cultural competence and health disparities between different service providers towards vulnerable populations, in addition to advocating the implementation of CLAS standards for equity in healthcare.

RESPONSIBILITIES

Case Management & Healthcare Coordination

• Ensure holistic management of each assigned case from case initiation to case closure, including: implement bio-psychosocial assessment, accompany children and their caregivers to medical appointments, organize follow-ups and schedule surgeries/treatments, organize logistical support, and general liaison with medical providers and/or humanitarian organizations
• Advocate for the best interest of children with other members of the interdisciplinary team and within the healthcare institution to ensure children’s and families’ informed decision-making, consent, concordance with plans of care, and quality of life
• Coordinate hospital discharge and transition planning
• Facilitate case referrals to/from partner organizations and agencies, and assist families in understanding related policies, eligibility criteria, and financial/legal issues
• Ensure the implementation of common ethical and legal standards in social work in healthcare settings
• Identify child protection and SGBV concerns
• Identify and build on protective and risk factors
• Coordinate palliative care, including pain and symptom management, with medical staff
• Address family systems issues, including the impact of healthcare concerns, illness, and disease on family relationships; life cycles; and caregiving roles and support models.

Behavioral Health

• Identify and report to Case Management Coordinator cases related to grief, loss and bereavement; depression, anxiety, substance-use and other mental health conditions; sexual health and concerns related to sexual orientation, gender identity and roles. This should be taken into consideration according to the child’s stage of development.
• Provide counseling and behavioral change evidence-based intervention.

Organizational / Administration

• Maintain an updated case file using INARA’s digital platforms
• Request and expend weekly allocated cash advances
• Keep track of physical receipts and bills from treatment providers
• Perform data collection for Monitoring & Evaluation and reporting purposes.

REQUIREMENTS

Essential

• Bachelor’s Degree in social work, medical social work, or nursing
• A one-year experience working with children in a humanitarian or health setting is mandatory
• Native Arabic is a must; good working ability in English is required for internal communications and reporting purposes
• Lebanese, Palestinian, Syrian or any native Arabic nationals who have an existing legal residence in Lebanon
• Cultural sensitivity and adaptability to different environments and audiences; caring and compassionate while being able to set clear boundaries with children, caregivers, and partners
• Familiarity with administrative systems including Microsoft Office
• Ability to work within INARA’s guiding principles.

Desirable

• Experience working with vulnerable children who have medical needs and corresponding knowledge of the principles and practices required when working with these children
• Experience working frontline with vulnerable people in Lebanon or elsewhere in the Middle East
• An understanding of medical issues which arise out of conflict situations
• A demonstrable understanding of the current socio-political and refugee contexts in Lebanon and Syria
• Strong interpersonal, written and oral communication skills with an ability to communicate to a wide range of actors
• Ability to multitask and strong organizational skills.

The remuneration range for this position is $1,200 to $1,500 per month, based on experience and competencies.

WORKING ENVIRONMENT

Based in Beirut, the working environment will be a combination of both field and office based work. Field work may be in various settings such as hospitals, primary healthcare centers, community health clinics, and non-profit social services organizations. There may be times when the position holder is required to work on the weekends or evenings and undertake other duties which are broadly in line with the above responsibilities.