Registration Assistant - Der Dalloum - FOR NATIONAL CANDIDATES ONLY

Background/IRC Summary:  

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and is at work in over 40 countries. 

In response to the influx of Syrian refugees in Lebanon, the IRC provides income and livelihoods support to vulnerable Syrian refugees and host communities, through its Economic Recovery and Development Program. The objective of the program is to assist vulnerable households in the most affected areas of North and Mount Lebanon in meeting their essential needs and increasing their self-reliance; this is expected to ultimately lessen the use of negative coping strategies for survival.

Interventions include financial management training, cash for work, access to training and business development opportunities, legal and job counseling, and job referrals through IRC livelihoods centers in Tripoli, Akkar and Mount Lebanon. Additional market assessments and other research are conducted under this program. These centers aim to improve the employability of vulnerable populations –both refugees and host communities- within the local context where they operate from.

The ERD program will develop synergies with the other programs implemented by the IRC in Lebanon, particularly working closely with the Protection sector to mainstream protection principles into livelihoods approaches and expand program offerings.  The ERD program will also seek synergies with the Women’s Protection and Empowerment and Children Protection sectors.

Job Overview/Summary:

The Livelihoods Registration Assistant will work in the Livelihoods Centers in Der Dalloum – Akkar and in Mina – Tripoli to register applicants seeking job support and training.  Incumbent will infrequently travel to locations in the project catchment area (Akkar and North) to register jobseekers.

Major Responsibilities:

Under the direct supervision of the Livelihoods Center Manager:

• Provide front-desk coverage during working hours of the Livelihoods Center in Der Dalloum and Tripoli
• Provide each Livelihoods Center applicant with an ID card with a unique QR code for accessing any potential LC service
• Interview beneficiaries to register them for employment opportunities and center services using an appropriate form to record individual profiles, occupational codes and client group categories
• Provide basic information to jobseekers on employment options, including self-employment, training courses and business start-up opportunities
• Answer phone calls, offer general information on the Livelihoods Center and its services and respond to inquiries, direct jobseekers and employers to the relevant Livelihoods center staff for specific matters/queries
• Draft agendas, take minutes of meetings when required
• Work as a member of the Livelihoods Center team and assist in other areas of work when required
• Provide the Livelihoods Center Manager with logistical support in the center as requested

Other

• Other duties as assigned by the supervisor to enable and develop IRC programs

Key Working Relationships:

Position Reports to: Livelihoods Center Manager
Position directly supervises: N/A

Indirect Reporting: N/A
Other Internal and/or external contacts:

Internal: Other Livelihoods Center Staff and Acting Senior Livelihoods Officer (TR center)

External:  Service Providers, NGOs, and other Stakeholders

Job Requirements:

• Bachelor in Business Administration, International Affairs, Human Resource Management or related fields
• Minimum of 1-2 years of professional experience in Administration/Office Management. Previous INGO experience is an advantage
• Computer literate with significant experience in excel, some experience with databases or GIS preferred, as well as mobile data collection via tablets
• Strong ability to work independently, organize work, meet deadlines, maintain composure, prioritize work under pressure, coordinate multiple tasks and maintain attention to detail
• Demonstrated experience in report writing, preparing a presentation and effective verbal communication
• Strong sense of personal integrity
• Personal qualities: Works well and promotes teamwork, comfortable in a multi-cultural environment, flexible and able to handle pressure well
• Can confidently work in a stressful environment
• Team player
• Effective communication skills, both written and verbal
• Fluency in Arabic and English, both written and oral

Work Environment:

Travel and other requirements: Travel and other requirements: Staff will be based in Der Dalloum with weekly travels to Tripoli and frequent travel within Akkar and North region for mobile registration process when needed.