ICT supervisor

MSF introduction:

Médecins Sans Frontières (MSF)  is an international, independent, medical humanitarian organization that delivers emergency aid to people in 70 countries who are affected by armed conflict, epidemics, natural disasters and exclusion from healthcare. MSF offers assistance to people based on need, irrespective of race, religion, gender or political affiliation and our actions are guided by medical ethics and the principles of neutrality and impartiality.

We offer basic healthcare, carry out vaccination campaigns, and provide mental healthcare. Our activities include the treatment of injuries and disease, maternal care and the provision of humanitarian aid.

Responsibilities:

MSF is recruiting an ICT supervisor responsible for executing the maintenance, follow-up and monitoring of all IT and Telecom equipment, tools and services, as well as ensuring on-site technical support and training of users in accordance with MSF standards, policies, protocols and procedures, in order to guarantee the efficient use of all IT and Telecom services and infrastructure.

Accountabilities:

• Monitoring, maintaining and following up on all Information Technology (IT) and Telecom equipment, tools and services in the mission, in accordance with MSF standards, policies, protocols and procedures;
• Supervising, implementing and improving data security protocols (data saving, firewall, User Access right, backup, security for equipment and software, etc.) to ensure data security, availability, and immediate operational recovery and continuity in case of emergency;
• Providing technical support and presenting MSF standards, policies, protocols and procedures to all users. Providing advanced technical support to logistics experts dealing with IT and Telecom systems. When needed, liaise with the Information Systems (IS) Specialist and/or HQ Technical Referent for 2nd line support, as well as with external providers, to ensure any incidents or problems that cannot be solved at his/her level are appropriately escalated;
• Providing educational support (briefing, training and support, etc.) to all users. Providing advanced educational support (briefing, training and support, etc.) to logistics experts dealing with IT and Telecom systems;
• Providing regular activity reports for the sites under his/her responsibility in accordance with MSF guidelines. Updating and archiving all user and ICT (Information and Communications Technology) related documentation due to changes in the IT and Telecom infrastructures;
• Participating in the establishment of the annual budget of the IT and Telecom families. Providing his/her technical expertise in the local purchase process;
• Planning, preparing and reporting the visits to the site(s) under his/her responsibility to ensure the preceding points;
• Performing any other task, specific to his/her area of specialty, as defined in his/her job description and according to the line manager;
• Under the responsibility of the ITC specialist of Lebanon mission,the ITC suprvisor will be in charge of providing regular activity reports for MSF one premises;
• If requested by the ICT specialist of the mission, the ICT supervisor could give some technical support to the projects in the mission if needed;
• To repair/maintain whenever possible IT material for MSF one building.

Qualifications:

• Education: Certifications in IT domain are mandatory.
• Experience: Preferably 1-2 years of proven experience in IT or technical functions . Previous NGO experience is desirable.
• Languages:  Arabic and English (fluency is a must)

Competencies:

• Results and Quality Orientation 
• Team work and Cooperation 
• Behavioural Flexibility 
• Commitment to MSF Principles
• Stress Management