Zahle Field Office - Business Support Assistant (Database & IT) SC4
Applications must be submitted online:
Go to: https://career5.successfactors.eu/sfcareer/jobreqcareer?jobId=118144&company=C0000168410P&username=
Step 1: Create your online CV
Step 2: Click on “Description” to read the position requirements and “Apply” to submit your application
NOTE: You must complete Step 2 in order for your application to be considered for this vacancy
Job Purpose: To deliver standard software and hardware support services, as well as monitoring and maintaining a wide range of information sources, to contribute to the effective delivery of IT services for the common UN office in Zahle and the WFP’s cash-based transfers project. To deliver standard business support processes for a specific professional area of work, to facilitate effective service delivery.
Accountabilities:
IT Support:
- Carry-out system and equipment maintenance tasks, such as back-up system data and system
protection, to ensure they are running effectively and enable easy and efficient use.
- Undertake basic monitoring and troubleshooting of server systems to ensure a consistent
delivery of IT services to staff.
- Respond to basic queries about technology and systems to support the correct application of
technology.
- Receive and inspect all incoming assets and report discrepancies in IT materials inventory to
senior colleagues to ensure materials are effectively tracked.
- Perform basic beta testing and support the roll out of new versions of centrally supported
software to ensure software is operational for WFP staff.
Information Management and Database Support:
- Compile all available data in liaison with the Programme Assistant (Ecard Management Analyst) in the Field Office.
- Physically Preparing the PINs for every distribution cycle.
- Preparing distribution list and sharing them with the corresponding Cooperating Partner (CP).
- Checking the distribution of the Ecard during the distribution’s days.
- Physical management of the e-cards and checking the receipts after each distribution.
- Compiling distribution reports day by day in order to send Activation Requests.
- Sort the e-cards/pins after each distribution in addition to scanning on monthly basis all remaining cards/pins in the office.
- Follow up of beneficiaries’ complaints or issues expressed at hotlines or helpdesks.
- Preparing Livelihood service/payment list on a monthly basis.
- Prepare data spreadsheets, charts, graphs, and other documents as required for the distributions.
- Track & compile on beneficiary’s movements who relocate within the country, or left the country, and report it back to the DBA in the sub office.
- Perform other tasks as required.
Standard and Minimun Qualifications:
Education: Secondary School Education. A bachelor’s degree in IT, Computer Science, Software solutions and development, or any other related field is a plus.
Experience: At least three (3) years of progressively responsible experience in IT solutions, software development and Database Management.
Language: Fluency in both oral and written communication in English and Arabic. Knowledge of French language is an added advantage.
Desired skills and knowledge:
- Ability to maintain accurate and precise records, well organized.
- Ability to provide effective IT support and solutions.
- Academic or professional experience in computer science.
- Ability to undertake statistical analysis.
- Knowledge of WFP activities and procedures are a plus.
- Dedicated and reliable professional.
- Detail and results oriented work attitude.
- Dynamic team player.
ملاحظة:
دليل مدني، شبكة المجتمع المدني، يوفر للمنظمات منصة لنشر الوظائف, وليس مسؤول عن عملية التوظيف. كل منظمة مسجلة على دليل مدني هي مسؤولة بشكل فردي عن منشوراتها وعن عملية التوظيف.
- Lebanon
- البقاع