يتطلب رسالة مع الطلب؟: 
لا
توجيهات التقديم: 

To start the application process, applicants are required to register at http://jobs.unrwa.org by creating a personal profile and completing UNRWA Personal History Form. All candidates are required to carefully fill the Personal History Form, bearing in mind that the information included in it must be true, complete and correct in all respects. Any misrepresentation or material omission would lead to the disqualification of the candidate, and any internal candidate would be liable to termination.” Applications and amendments will not be accepted after the deadline of the vacancy announcement Only applications received through http://jobs.unrwa.org will be considered. Due to the large number of applications received for UNRWA vacancies, only applicants short-listed for interview will be contacted. Please ensure that the e-mail address that you will indicate in your Personal History Profile is accurate, candidates shortlisted for test or/and interview will only be contacted by e-mail. No follow up phone calls will be made.

البريد الالكتروني للشخص المسؤول: 
الوصف: 

Manages end-to-end the petitions/complaints process, ensuring that adequate study, fair recommendation and written reply to the petitioner’s request have been met within quality standards and time frames as well as provides evidence and materials to support his/her recommendations;

Participates in defusing tense situations that might arise in association with complex petitions/issues; manages any escalated petitions/ complaints in an appropriate and professional manner;

Reports on petitions/complaints types, volumes, trends, causes, etc., for executive management; maintains and updates electronic and manual correspondence of petitions for quality assurance documentation;

Undertakes analysis of the root causes of petitions/complaints, using it as an impetus to drive continuous improvement policies, processes and procedures;

Assesses and oversees the implementation of preventative actions of received petitions/complaints;

Compiles annual reports including analyzing complaints/queries, highlighting trends and recurring issues facing staff members and Palestine Refugees;

As appropriate, liaises with internal partners such as Department  Heads in matters affecting Agency operations;

Performs such other duties as may be assigned

منتهية الصلاحية

ملاحظة:

دليل مدني، شبكة المجتمع المدني، يوفر للمنظمات منصة لنشر الوظائف, وليس مسؤول عن عملية التوظيف. كل منظمة مسجلة على دليل مدني هي مسؤولة بشكل فردي عن منشوراتها وعن عملية التوظيف.

آخر تاريخ التحديث: 
23 Mar, 2020
قطاع(ات) التدخل:
الدين، المعتقد والمبادىء
آخر مهلة للتقديم:
الاثنين, 30 مارس 2020
نوع العقد:
دوام‬ ‫كامل‬
مدة الوظيفة:
fixed term - 3 years
الراتب
Monthly basic salary USD 1,461.40
نطاق الراتب:
بين 1200 و 1500 (دولار أمريكي)
درجة التعليم:
بكالوريوس
تفاصيل درجة التعليم:
A university degree in Business Administration, Communication, Law, Management or other related discipline.
متطلبات الخبرة:
بين 3 سنوات و5 سنوات
اللغة العربية:
ممتاز
اللغة الانكليزية:
ممتاز
اللغة الفرنسية:
غير مطلوب
البلد/المدينة: 
  • Lebanon
  • بيروت
randomness