IT Support Officer

SAWA for Development and Aid is a Civil Society Organization founded initially as a spontaneous initiative in December 2011 to respond to the arrival of the first 40 Syrian families displaced from Syria into the North of Lebanon.

This initiative then grew to include individual activists, locals and internationals, who worked together (literally meaning ‘SAWA’ in Arabic) to share their knowledge and exchange their experiences in order to support Syrians, internally displaced or refugees in neighboring countries, united by their belief in their right to live in dignity, freedom, and to be active individuals in their communities and wherever they are.

SAWA sees itself as part and parcel of the society, and that it is on a continuous learning journey based on a participatory relationship at all levels with the communities that it works with, whether host or displaced, as well as with local and international partners.

SAWA believes that humanitarian, developmental, and civic work has to always strive to achieve social justice, and so it aims to work with individuals and communities through holistic interventions towards a society based on democracy, pluralism, and the values of citizenship and human rights.

About the Job:

The IT Support Officer maintains the computer networks by providing technical support and ensuring the whole organization runs smoothly. The IT Support Officer monitors and maintains the computer systems, installs and configures hardware and software, and solves technical problems. 

Essential Duties and Responsibilities:

•    Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
•    Monitoring and maintaining computer systems and networks.
•    Responding in a timely manner to service issues and requests.
•    Providing technical support across the organization.
•    Setting up accounts for new users.
•    Repairing and replacing equipment as necessary.
•    Testing new technology.

Competencies and Skills:

•    Minimum of 3 years of experience in the field.
•    A technical and logical thought process.
•    Problem-solving skills.
•    Ability to stick to deadlines.
•    Ability to prioritize and delegate.
•    A keen eye for detail.