Community Outreach Officer

PCPM is seeking for a qualified Community Outreach Officer to provide support, to liaise and coordinate closely with the selected subnational governments on a day-to-day basis. The Community Outreach Officer is a national expert who will work closely with the Front Officer and the Team Leader.

Outputs/ deliverables

The Community Outreach Officer will provide to the Front Officer (at least) the following outputs/deliverables:

      1. Products related to the tasks and responsibilities as outlined in the Description of Action;

      2. Reports on various meetings with local stakeholders;

      3. Contributions to technical & financial reports;

      4. Monthly activity reports;

      5. Work plans.

1 - Key responsibilities of the Community Outreach Officer include:

• Provide technical assistance and hands-on advice to selected subnational governments on designing service delivery models that include community participation.
• Act as an interlocutor between the MASAR project team and selected subnational governments.
• Liaise with local beneficiaries such as selected subnational governments and deconcentrated service providers of Ministries.
• Engage with the beneficiary population (host community as well as refugee/IDP), with special attention to vulnerable groups such as women and youth, and channel their needs.
• Liaise with community representatives and councils, local NGOs and local businesses.
• Support the establishment of dynamic community participation mechanisms, making use of already existing structures in each setting as appropriate. Provide support to the Front Officer and act as deputy in his/her absence.
• Follow up the planning, implementation and monitoring of project activities.
• Implement the activities in Lebanon as outlined in the Description of Action, in particular those related to:
  • Establishment of an area based multi-stakeholder coordination mechanism
  • Establishment of Crisis Response coordination mechanisms with subnational governments
  • Sub-national governments and service providers implement municipal service projects in a more efficient and responsive manner, in line with longer-term scenarios and with involvement of displaced and host communities
  • Users of municipal services are more aware and interested in service delivery
• Identify needs for experts (international and national), prepare their Terms of References in close cooperation with the Front Officer.
• Organise and facilitate community outreach conferences and continuous outreach presence.
• Organise and facilitate feedback sessions with communities of selected subnational governments on the impact of service delivery and scenario planning in their urban area, including to select benchmark indicators.
• Organise local accountability forums.
• In cooperation with the Front Officer, identify procurement needs and priority investment projects together with subnational governments, based on the scenario plans.
• Contribute to the progress, activity and final reports in close cooperation with the Front Officer.
• Take part in meetings (e.g. weekly/monthly management meetings, coordination meetings), workshops, trainings and seminars as deemed necessary.
• Carry out other assignments as deemed necessary by the MASAR Consortium and/or Contracting Agency.
• If needed and called upon by the Front Officer, assist Front Officer and other team members in liaising with government ministries, departments and offices in relation to matters regarding the local office and its registration and requirements regarding registration, reporting, visa, residency, permits, etc.
• Do occasional translation and interpretation, when needed by the Front Officer and team members. 

​​​​​​​The minimum qualifications and skills of the Community Outreach Officer are:

1.         Education:

• Relevant completed education background (public administration studies, political science, social geography, planning, project management, monitoring and evaluation or equivalent).

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2.         Professional Experience:

• Over 5 years of working experience with subnational governments and inter-governmental relations;
• Knowledge of the local context;
• Extensive network and contacts on the ground;
• Proficient in Arabic;
• Proficient in English;
• Proficiency in French is preferred for Lebanon.   
• Excellent computer skills (Microsoft Office: Word, PowerPoint, Excel).
• Experience in writing reports.
• Experience in conducting surveys, assessments, etc.
• Ability to work flexibly, independently and as part of a small team.
• Cultural sensitivity and cross-cultural skills (religion, ethnicity, gender). Ability to build collaborative relationships between diverse communities.
• Understanding of local laws and other government requirements.

Competencies

• Reliability: fulfilling obligations in a highly responsible manner
• Self-Control and maintaining composure
• Attention to details, good information management
• Tolerance and adaptability