Case Management Officer - Beirut

ROLE PURPOSE: The Case Management Officer will support the implementation and monitoring of case management work under different grants. He/ She will be responsible of managing a team of case workers, ensuring proper coordination with the other case management implementing agencies and delivering timely qualitative reports.

SCOPE OF ROLE:

Reports to:  Child Protection Coordinator

KEY AREAS OF ACCOUNTABILITY:

Establishment and management of the Case Management Programme

• In collaboration with the Child Protection Coordinator and other CP staff, ensure proper coordination between the PSS activities implemented and the case management work.
• Organize and implement trainings on referral and case management when needed.
• Supervise and coach case workers on the identification, assessment, documentation, referral (to relevant services) and follow-up of at-risk children and families (Case Management)
• Conduct alone and / or support the case workers in family visits if necessary
• Ensure that case workers respect confidentiality and follow ethical guidelines
• Document and report the cases closed.
• Ensure that files, registers and computer databases are stored confidentially and are used in an appropriate and correct manner.
• Schedule and supervise case management meetings at least every two weeks. Share minutes of case management meetings with CM team and senior CP management.
• Conduct weekly supervision meetings with all caseworkers, providing technical advice on cases and psychosocial support to caseworkers. Facilitate peer-to-peer support groups where appropriate.
• Identify staffing and capacity building needs.
• Review staff caseloads to ensure they are manageable and share challenges with senior management.

Overall Management and Coordination

• Submit reports concerning implemented outreach activities and overview on the case management.
• Participate in weekly coordination meetings at UNHCR level.
• Ensure constant and transparent communication and collaboration with relevant community structures and community leaders
• Document best case practices and case studies
• Share information on field-level successes and challenges with the Child Protection Coordinator
• Review and analyze trends in the caseload to inform programming.

QUALIFICATIONS AND EXPERIENCE

• Degree in social work or related social studies
• Extensive work experience of working directly in case management and social work.
• Experience of having worked in NGOs or in an emergency context
• Excellent communication skills
• Experience in project management and supervision of staff (Desirable)
• Ability to write weekly and monthly reports
• Fluency in written and spoken Arabic and English
• Commitment  to  and  understanding  of  Save  the  Children’s  aims,  values  and principles  including rights-based approaches